Description

Reports to: Director of Membership & Marketing

Supervises: No supervisory duties in this position.

Education and/or Experience

• Bachelors degree and minimum of 2 years of work experience in the hospitality industry.
• Minimum one year of management experience.

Job Knowledge, Core Competencies and Expectations

• Knowledge of clubs dining reservations system and procedures, website reservations and event checklist from planning to execution
• Proficient in Microsoft Word, Excel, Outlook, Publisher and Point of Sale systems; capable of creating Excel spread sheets.
• Able to handle multiple tasks and pressure.
• Must follow all health and safety guidelines.
• Knowledge of and ability to perform required role during emergency situations.

Job Summary (Essential Functions)

Manages the central and dining reservations desk at the club. Also responsible for the reciprocal and concierge needs of club members. Support the development and implementation of programs, projects and activities designed to increase and retain membership in the club. Represent the club in its relationships with numerous constituencies.

Job Tasks/Duties

• Manages the reservations and seating for the clubs restaurants for all meal periods and maintains a waiting list during peak periods.
• Maintain accurate updates to the clubs database and manage membership files.
• Understand application requirements and all aspects of the membership process.
• Conduct tours for prospective members as needed.
• Conduct orientation for new members as needed.
• Draft for promotion club activities on multiple platforms for print and on-line in a cohesive manner.
• Manage club merchandise, inventory and displays.
• Assist in the coordination of the social activities and social calendar for the club.
• Assist in the management, coordination and execution of club events and fundraisers.
• Directs and assists members and guests entering the club.
• Manages all reciprocal requests and concierge needs on a daily basis.
• Manages the telephone communication to and from the desk.
• Carefully observes service provided to members during the shift. Takes corrective action in the event of problems. Makes recommendations on improvements.
• Assists with, performs and oversees all duties assigned to reservation desk coordinators (Concierge).
• Track and generate reports as assigned.
• Administrative support and duties as assigned by Restaurant Managers and other Managers.
• Participates in marketing for the club's food and beverage areas.
• Liaise and assist with social committees as assigned by Managers.
• Commitment to help create great memories and lasting impressions.
• Is present during club operating hours and events to assist in meeting and greeting members and guests.
• Attends meetings, seminars and training courses as requested providing input as required.
• Answers employee/club work-related inquires.
• Reports office equipment or fixtures not up to standards.
• Must be knowledgeable of Employee Handbook and Policies.
• Other duties as assigned.

Competencies

• Customer Service Responds to requests for service and assistance.
• Oral Communication Listens and gets clarification; responds well to questions; participates in meetings.
• Interpersonal skills Listens to others. Maintains confidentiality.
• Teamwork contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.
• Leadership Accepts feedback from others.
• Quality Management Demonstrates accuracy and thoroughness. Looks for ways to improve and promote quality. Monitors own work to ensure quality. Meets productivity standards; completes work in timely manner; strives to increase productivity; works quickly.
• Ethics Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values. Exhibits sound and accurate judgment.
• Organizational Support Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values; supports affirmative action and respects diversity.
• Motivation Measures self against a standard of excellence.
• Professionalism Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments.
• Safety and Security Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
• Adaptability Adapts to changes in the work environment; manages competing demands; able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Physical Demands and Work Environment

• Must be able to keep composure during periods of high incoming phone calls and/or in-person requests.
• Required to sit or stand for long periods and walk, climb stairs, balance, stoop, kneel, crouch, bend, stretch
  and twist or reach.
• Push, pull or lift up to 40 pounds.
• Moderate noise level in the work environment.
• Must be fully vaccinated.
• Other duties as assigned

Qualifications