Job Description
Lead Therapist at Google San Francisco
Job Overview
The role of the LMT is to support the Google Site Manager (GSM) in monitoring and responding to the day-to-day tasks and basic communications with providers in an assigned zone, location, or team.
Responsibilities and Duties

• Supports assigned GSM with basic Google provider team onboarding procedures, including communication protocols, site tours, tools training, and massage space maintenance.
• Check in with newly hired providers.
• Ensures providers are using BT and Google tools and communication channels appropriately.
• Notices trends in concerns, obstacles, and/or challenges, and reports them to the assigned GSM.
• Calmly solves problems on the spot.
• Completes regular room audits as scheduled or assigned.
• Visits sites as directed.
• Is a go to subject matter expert.
• Supports GSM with supplies as needed and/or directed.
• Files tickets with Google facilities team when necessary; copies GSM on all tickets.
• Acts as a point of contact and knowledgeable resource to other BT providers in an assigned zone, location, or team.
• Answers questions regarding Google Massage program and BT expectations, code of conduct, and procedures.
• Meetings
• Weekly/BiWeekly with Google Site Managers
• Quarterly check in with Google Site Managers

Technical Systems Expertise

• Self educates, stays current, and understands systems and tools used at Google sites and those provided by BT.
• Addresses basic tech issues.
• Assist with tech updates: security certificate updates installed, clearing history/cache, etc.
• Expert in using BT and Google systems such as, and not limited to:
• Appointy
• Sugar
• Bambee
• Uzio
• Email
• Phones
• Texting
• Inventory system

Self Management

• Works independently and as part of a team.
• Solution oriented.
• Ability to problem solve in the moment.
• Communicates frequently, clearly, and professionally with BT leadership.
• Works in an organized manner.
• Works with attention to details.
• Treats property of Google and BT with care and respect.
• Adaptability in the face of change.
• Reliable