DESIGNATED MANAGER 245D-JOB DESCRIPTION

The Designated Manager will both conduct & oversee program teams providing support to individuals with disabilities within the Twin Cities metro area. This position will ensure quality service delivery, financial viability, compliance with state regulations, and oversee training and support of program teams to develop, implement and conduct (as necessary) a customized plan that helps guide the person toward achieving their goals.

Job Type: Full Time Exempt
Salary Range: $70,000-$85,000 DOQ; $10,000 merit based bonus
Reports To: Director of Services
Qualifications: Must meet the Designated Manager qualifications in accordance with 245D requirements, minimum of three years of supervisory level experience in a program providing direct support services to persons with disabilities or persons age 65 and older; and must minimally have:

(1) a baccalaureate degree in a field related to human services, and one year of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older;
(2) an associate degree in a field related to human services, and two years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older;
(3) a diploma in a field related to human services from an accredited postsecondary institution and three years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older; or
(4) a minimum of 50 hours of education and training related to human services and disabilities; and
(5) four years of full-time work experience providing direct care services to persons with disabilities or persons age 65 and older under the supervision of a staff person who meets the qualifications identified in clauses (1) to (3).

Responsibilities:
Personnel management of direct support teams including but not limited to:

● Support the professional growth and development of Designated Coordinators, Scheduling
Coordinators, and Mental Health Specialist staff through effective performance management including frequent communication, performance feedback, training, and development. Responsible for interviewing, hiring, planning, and assigning work.

● Participate in all direct service staff recruitment, professional training and ongoing performance evaluation and development opportunities.

● Assure that programs are adequately staffed and maintained within budget guidelines.
● Ensure high quality documentation and performance by making sure that appropriate quality assurance measures are in place.
● Attend meetings and facilitate communication between the management team and program staff.

Coordination of client services including but not limited to:
● Screen referrals based on the needs of supported individuals, coordinate tours and develop service contracts.
● Conduct client intake, admission and assessments and assure that individualized service plans are developed, implemented, reviewed, revised as necessary and reported on as required by licenser/certification standard.

● Attend client support team meetings as needed.

● Provide and oversee high-quality comprehensive documentation regarding individualized service plans as required by licenser/certification standards.

● Investigate the internal and external reporting of possible neglect or abuse of vulnerable adults.
Identify incident patterns and implement corrective actions.

● Assist and oversee the development of daily client programming.
● Serve as a communication liaison between guardians and other service providers.
● Oversee and participate in on-call rotation.

Coordinate program development including but not limited to:
● Responsible for ensuring programs are run according to the organization’s mission and promoting a positive work environment.
● Create quality contracts, proposals, reports, presentations as needed.
● Develop and maintain programs, policies and procedures keeping up-to-date with state rules and legislative changes for all types of services.
● Develop and maintain strong community relationships through working with counties and regions to identify key need areas for new program development in response to community needs.
● Conduct program evaluations and quality assurance reviews.
● Serve on the Program Design Team to participate in continuous quality improvement.
● Assume the responsibilities of the Designated Coordinator whenever necessary, particularly in circumstances where staff are unable to fulfill their basic obligations.

Financial Performance:
● Create rate data utilizing cost drivers and specified utilization per service line.
● Execute financial metrics and P&L for each service line.
● Drive ongoing fiscal integrity of Unit Based Services through management of proposed annual budget and monthly financial statement reporting.

Skills/Abilities:
● Proven leadership abilities in fostering a culture of accountability, high level of responsive and respectful communication supporting continuous improvement.
● Effective time-management, organizational, prioritization skills, and decision-making abilities, utilizing good judgment while being flexible and able to anticipate and respond effectively to change, emerging needs and emergencies.

● Demonstrated skill and experience supporting vulnerable individuals
● Excellent judgment and creative problem-solving skills including negotiation and conflict resolution.

Working Conditions:
● Frequent use of standard office equipment (such as telephone, computer, printer and copy machine).
● Sitting for long periods of time and/or working on feet for long periods of time.
● Occasional lifting up to 50 pounds.
● Standing, sitting, walking, bending, stooping and twisting. Frequent full range of motion, manual dexterity and eye-hand coordination.
● Driving between residences throughout the Twin-Cities area.
● Must be able to work after-hours when required to oversee response to emergencies.

Company Overview:
BrightPath was established to enable the freedom to pursue joy by providing quality residential services for individuals with disabilities. We emphasize the benefit of self-determination so that each individual will have maximum opportunities to exercise choices to guide them on the path to maximum independence through embracing, supporting and honoring each person’s individuality in a setting that is integrated in the community.

BrightPath LLC is an Equal Opportunity Employer

Job Type: Full-time

Pay: $70,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: In person