640 E 8th Street, Holland, MI 49423

Automotive Warranty Administrator

Ford Warranty Experience is Preferred

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  Prepare, record, and submit warranty claims to the factory and/or distributor in a timely manner and reconcile them accordingly.
• Pay close attention to details, accuracy, and timeliness of claims to ensure the Service Department receives payment
• Enter and collect payments
• Process customer refunds withing the set rules and timeline
• Reviews all warranty paperwork and other service repair orders to ensure proper documentation (revision of labor operations, technician notes, time punches, rental collection, etc.).
• Reconciles all warranty receivables with payments through the appropriate accounting schedule on monthly basis.
• Reviews and appeals all rejected claims promptly.
• Assists in obtaining prior approval for claims as needed.
• Books technician time to service repair orders and reports on time as needed.
• Receives authorization for any internal charges and codes repair orders properly.
• Follows up on payment of outstanding warranty claims.
• Keeps informed of all factory recalls and bulletins.
• Assists with body shop warranty claims as needed including submission.
• Creates service repair orders for new vehicle preps and preowned vehicle safety inspections.
• Communicates required repairs for preowned vehicles to preowned department manager.
• Creates appointments and repair orders for dealer installation accessories as directed by parts department.
• Assists with any clerical needs as directed by the fixed operations manager or the controller.
• Maintains a professional appearance and a neat work area.
• Performs other duties as assigned.

• 
  Automotive Warranty Administrator experience is preferred
• Ford Warranty Admin experience preferred
• Knowledge of Service Department methods, policies, and procedures
• Good computer and math skills, pays attention to details
• Excellent communication and listening skills
• Able to solve problems in a professional and tactful manner
• A positive attitude, good work ethic, and professional appearance
• High school diploma or equivalent

• Competitive pay based on experience
• Medical, dental, vision and life insurance available
• Health savings account
• Paid time off
• 401k with employer match!
• Quarterly profit sharing
• Employee discounts
• Community involvement and paid volunteer opportunities
• Complimentary training both from dealership and manufacturer