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Provides support to clinical team to complete necessary tasks for indirect and direct patient care. Collects data to prepare new patient charts, completes medical forms, and provides facilitates prescription refills as directed by the physician or APP. Obtains prior authorizations as needed for prescription medications. Role may also include supporting incoming phone calls regarding patient and consulting Consults with Clinical Nurse Manager, Lead RN, and/or physician to present patient's problem and resolve the problem or direct calls to appropriate person. Demonstrates working knowledge of all facets of role, relevant regulations, and organizational and departmental policies and procedures. Performs other duties and projects as assigned. Performs all duties in accordance with regulatory requirements and organizational policies and procedures.

• Handle prescription refill requests according to Company procedure and be proficient with SureScripts or other refill software as needed.

• Obtain prescription authorizations as needed using appropriate applications and software. Document authorizations in patient chart with coverage dates.

• New patient calls and data collection to prepare charts as assigned.

• Answers phone calls from patients, physicians, hospitals and home health agencies, using nursing assessment skills to determine the nature of each call, its urgency, how to resolve the question/problem and to whom to direct the call.

• Support completion of forms as needed to support patient care (i.e: Insurance and disability, Handi-Cap parking, DME requests).

• Question documentation outside of the patient chart.

• Document in patient's chart to accompany message for nurses and doctor.

• Be able to discuss with physician and/or nurse practitioner the steps necessary to insure proper patient care.

• Be able to discuss with the physician any abnormal labs or tests presented to them by other staff members so that appropriate action regarding further orders can be carried out and charted, if necessary.

• Responsible for hospice and home health agency questions regarding patients and documenting the physician's decision regarding the request.

• Contact emergency room when a patient is directed there, give explanation, diagnosis, and a phone number where physician can be contacted.

• Support documentation and referrals for DME requests.

• Prepare charts with updated information, procedures, notes, path, labs, etc. in the interim of previous visit to ensure clinicians have information needed for patient visit and care.

• Will be expected to work at any Company location to help meet Company's business needs. Will also be expected to work overtime when given sufficient notice.

• This job description in no way states or implies that the listed duties are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instruction and to perform other job-related duties requested by their supervisor or other management personnel. Other duties may be assigned to meet business needs.

Education

• High school education required.

Certifications/Licenses

• Current License as a Licensed Practical Nurse, in state of employment.

• Must have CPR and BLS certifications.

Previous Experience

• 1-2 years of experience with hematology/oncology patients in a clinic or hospital.

Core Capabilities

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

  • Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

Travel: Less than 25%

Standard Core Workdays/Hours: Monday - Friday, 8:30 AM - 5:00 PM.

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