JOB PURPOSE:Provide the highest level of customer service through sales and account management activities including, but not limited to these key responsibilities:

KEY RESPONSIBILITIES:

Sales:

• Provide premier customer service to all customers to ensure all their customer needs have been addressed in a timely manner

• Close sales cycle by converting referred customers to rent-to-own agreements

• Educate referred customers on price options, features, and/or benefits of rental agreement

• Complete appropriate paperwork to ensure customer receives merchandise and partnership store receives payment

Account Management:

• Review expired accounts and communicate with customers to promote timely payments

• Maintain accurate records of past due account activity

Relationships:

• Work as a cooperative member of the partnership store team and RAC Acceptance team in all operational aspects

• Network with partnership store personnel to gain referrals and educate partnership store staff on the rental process

• Any other duties assigned by the sales manager

JOB REQUIREMENTS:

• Prior sales experience required; retail furniture sales experience a plus

• Prior customer service experience

• Minimum high school diploma or equivalent

• Valid driver’s license

• Friendly with exceptional communication skills

• Organizational and time management skills, ability to multi-task

• Proficient with simple math calculations

• Computer literacy/proficiency in a windows operation system

Job Type: Full-time

Pay: $14.00 - $15.50 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to commute/relocate:

• Ann Arbor, MI 48103: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• High school or equivalent (Preferred)

Work Location: In person