Do you feel stuck in your current position? Feel like there’s no room for growth? Not receiving basic job security? If you answered yes to any of these questions, then it’s time to look for a position with the nation’s leading food equipment manufacturer.

What company offers continuous room for growth, job security, and a remarkable benefits package? You may say to yourself, “there’s no company like that,” but the nation’s leading food equipment manufacturer indeed offers all three and more.

The person in this role will perform a variety of duties associated with the dispatching functions in order to provide prompt and efficient service to our customers. There will be frequent contact with District employees and constant contact with customers and other outside personnel, requiring more than ordinary courtesy and tact to establish and maintain good customer relations. You will have occasional work with confidential data where the effect of any disclosure may have an impact on the business.

General Duties:

• Answer all incoming telephone service requests and log customer service calls with all pertinent information in system.
• Schedule service calls to techs and supply information needed by Service Tech, and determine priorities to be assigned to service calls.
• Maintain follow up system for parts ordered by Service Techs to ensure complete customer satisfaction per company policies and guidelines.
• Maintain Inspection List, Automatic Scale. Wrapper and General Line.
• Maintain File of Equipment.This could include calling customers concerning estimates for overhauls, prices for new equipment, and completion of services.
• Perform clerical functions, as necessary, such as assisting with tracking of consignment, assisting walk-in customers, shipping/receiving, handling phone calls for supervisor, etc.
• Train or cross train other employees as requested.
• Follow up on completed service calls to verify customer satisfaction and promote service contracts.
• Print out and mail invoices
• Do 3rd party billing
• Schedule PM's
• Prepare quotes for repairs.

Qualifications

To be considered for this exceptional career opportunity you must have at least the following:

• Accredited High School diploma, Business or trade school or GED
• A minimum of 1 year of similar or related experience with high volume dispatching experience
• Handle competing/multiple priorities
• Computer Skills: Microsoft Office products excel, Word, Outlook
• Excellent verbal, written and interpersonal communication skills

Physical Requirements:

• Required to sit for prolonged periods of time
• Extensive periods of time on phone
• OT as required

Additional Information

Why work for us?

• Competitive pay
• Great insurance options with low premiums
• Paid vacation and holidays
• 401K with company match
• Extensive on-the-job, online, and classroom training
• Service vehicle, uniforms, and safety equipment provided
• Safety-conscious work environment

Job Type: Full-time

Pay: $23.00 - $27.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift

Experience:

• Dispatching: 3 years (Required)

Work Location: In person