Job Title: Service Manager

Location: Austin, TX

Job description/overview:

A leading Global Electronics Manufacturer is looking for a Service Manager to manage inventories for service parts, provide technical consultation and to communicate with HQ teams to address all service-related issues and manage/build databases for the services. Responsibilities will include providing engineering support for products and applications to sales channel personnel and key accounts and may also develop and/or deliver technical training to customers, distributors and company personnel on relevant products.

Position Duties and Responsibilities:

• Build and expand Local Service network and procedures for the company.

• Deal with customer’s service requirements.

• Build and manage big databases for service.

• Receipt service call for customers' claims both online and on-site.

• Manage Local Service partners and communicate with HQ department.

• Manage inventory for the service materials.

• Provide online and on-site application engineering and product consulting.

• Establish Service process and Service network for the company.

• Develop global Service specialists (requires technology and communication skills).

• Foster experts in Global SVC (Technology Communication).

• Provide technical phone and email support.

• Serve as one of the primary technical resources for all inquiries. Assist with product selection, cross referencing, etc.

• Provide feedback on factory documentation for the purpose of continuous improvement.

• Develop technical/application notes where applicable, detailing start-up procedures of new products.

• Maintain current knowledge of new products and applications, through self-study, hands-on testing of demo units. Products include Transformers, Switchgears, Circuit breakers, Swathes, and Electrical products.

• Provide technical product training to customers.

• Produce white papers and app notes for publication in industry media.

• Deliver presentations to internal and external organizations or entities.

• Assist marketing with creation of technically based marketing collateral (e.g., YouTube videos)

• Perform other duties as assigned.

Essential Education, Skills and Experience

• Bachelor’s degree or higher, Electrical Engineering or equivalent experience preferred.

• 3 years’ experience with implementation of substation equipment installation/testing

• Experience with Power Transmission/Distribution equipment such as Transformers, Switchgears/Switchboards, Circuit breakers, Swathes, Electrical products, etc.

• Work experience in service for Electrical equipment and Power substations.

• Experience in service and testing switchgears.

• Experience in inspection and maintenance of Power substation • Electrical-related Certifications.

• Technical writing skills.

• Project management skills.

• Ability to operate effectively as part of a team.

• Ability to write and perform technical product and solution training for groups.

• Fluent in English and Korean language preferred

Additional information

This position requires frequent Travel as needed up to 20% Compensation: Competitive salary based on experience.

Other benefits:

• Health, dental and vision insurance

• 401K plan with company match

• Long/short term disability insurance

• Life insurance

• Paid Time Off