We are looking for a Yardi Systems Support Specialist to join our team at the Volante Senior Living corporate headquarters. You will play a pivotal role in providing first line, in-house technical assistance and support for employees and vendors dealing with Yardi Systems Software products.

What you'll be doing:

• Serve as the primary contact for all Yardi application problems or questions through our Help Desk.
• Provide technical expertise and end-user support via telephone, email, or in person primarily to our Senior Communities.
• Manage support tickets efficiently, escalate issues as needed, and monitor support activity for trends and emerging issues.
• Train and coach employees on where training opportunities arise with any and/or all Yardi applications.
• Maintain and update the Help Desk, analyze reports, and make recommendations for training needs.
• Implementation and testing of Yardi system updates as well as new products.
• Set up Yardi Interface integrations with various vendors.
• Collaborate with team members to enhance processes and optimize system functionality.
• Prepare training documentation and flip charts to assist community level with Yardi functionality.

What you'll bring to the table:

• Minimum 2 years of experience with Yardi products within the Senior Housing Industry.
• Proficiency in Yardi Voyager, SeniorCRM, SeniorCafé Site Manager; experience with Yardi E-Docs and PAYscan is a plus.
• Detail-oriented, organized, and adept at following policies and directions.
• Excellent communication and computer skills, including proficiency in MS Office 365 applications.
• Customer service-oriented with strong problem-solving and analytical skills.
• Ability to mentor and teach core property management procedures.
• Excellent time management skills to meet deadlines, attend work, meetings, and appointments punctually. Experience with Smart Sheets preferred but not required.

What's in it for you:

We believe in taking care of our associates, just like they take care of our residents. Here are some of the perks we offer for eligible associates:

Time to recharge:

PTO Plan and holiday pay because we believe work-life balance and celebrating special occasions is important.

To keep you healthy:

Comprehensive Medical, Dental, and Vision plans. You’ll even have access to a Personal Health Advocate to be your right hand in things like coordinating care with providers, insurance coverage questions, and billing issues. Because mental health is being healthy, our EAP program is here to help when needed.

For the future and just in case:

401k plan because retirement sounds pretty awesome. Plus, optional insurance coverage such as Accident & Critical Illness and Life & Disability. You can also opt in to have access to legal services to help with anything from will preparation to more complex legal issues.

For those you love:

Domestic Partner Coverage and optional pet insurance are available.

Because we like to have fun:

Regularly scheduled associate appreciation and fun events with games, food, and prizes. We take our work seriously but try not to take ourselves too seriously.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Experience level:

• 3 years

Schedule:

• Monday to Friday

Ability to Relocate:

• Southlake, TX 76092: Relocate before starting work (Required)

Work Location: In person