Job Overview: We are seeking a highly organized and customer-oriented individual to join our team as a Front Office Manager. As the Front Office Manager, you will be responsible for overseeing all front desk operations and ensuring exceptional guest experiences. This is a key leadership role within our hotel, and we are looking for someone who can effectively manage a team while maintaining a high level of professionalism and hospitality. Duties: - Manage and supervise the front desk staff, including training, scheduling, and performance evaluations - Ensure smooth check-in and check-out processes for guests - Handle guest inquiries, requests, and complaints in a timely and professional manner - Maintain accurate guest records and reservation systems - Coordinate with other departments to ensure seamless communication and guest satisfaction - Oversee night audit procedures to ensure accuracy and compliance with hotel policies - Monitor and maintain inventory of office supplies and equipment - Implement and enforce hotel policies and procedures to ensure efficient operations - Assist with budgeting, forecasting, and financial reporting as needed Skills: - Excellent knowledge of phone systems, including handling multiple lines and transferring calls - Strong background in hotel management or front desk operations - Exceptional customer service skills with a focus on guest relations - Proficient in hospitality management software (e.g., property management systems) - Bilingual skills (if applicable) to effectively communicate with diverse guests - Ability to handle guest services issues with tact, diplomacy, and professionalism - Familiarity with night audit procedures and financial reporting - Strong organizational skills with the ability to multitask in a fast-paced environment - Excellent phone etiquette and communication skills We offer competitive compensation packages along with opportunities for career growth within our organization. If you are passionate about providing exceptional service and have the required skills for this role, we would love to hear from you. Note: Please do not include any contact information or placeholders for contact information in the job description.

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Free parking
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Required)

Ability to Commute:

• Chesapeake, VA (Required)

Ability to Relocate:

• Chesapeake, VA: Relocate before starting work (Required)

Work Location: In person