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Evergreen Resort is Hiring a Front Desk Supervisor Near Cadillac, MI
Job Overview:
We are seeking a highly organized and customer-oriented Front Desk Supervisor to oversee the daily operations of our hotel's front desk. As the Front Desk Supervisor, you will be responsible for ensuring exceptional guest service, managing staff, and maintaining efficient front desk operations. If you have a passion for hospitality and excellent communication skills, we want to hear from you.
Duties:
-Welcome visitors and taking their information
-Choose the best room for the customer to fit their needs
- Ensure smooth check-in and check-out processes for guests
- Handle guest inquiries, complaints, and requests in a professional and timely manner
-Ensure the guest experience is positive
- Maintain accurate records of room availability, reservations, and guest account
- Monitor and maintain the cleanliness and appearance of the front desk area
- Collecting payments, assist with financial transactions and settling the register at the end of the workday
- Stay updated on hotel services, amenities, and local attractions to provide accurate information to guests
-Proficiency in using computer systems and hotel software
- Managing front desk staff, including training, scheduling, and performance evaluations
Qualifications:
- Must be 21 or older
- Previous experience in hospitality management or hotel management is preferred
- Strong multitasking abilities with excellent organizational skills
- Proficiency in phone systems and other office equipment
- Exceptional guest relations skills with a focus on providing outstanding customer service
- Excellent phone etiquette and communication skills
- Ability to handle difficult situations
- Strong problem-solving skills with attention to detail
If you are a motivated individual with a passion for hospitality and excellent leadership skills, we encourage you to apply for the position of Front Desk Supervisor.
Job Type: Full-time
Pay: From $13.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
Work setting:
- In-person
- Resort
Ability to Relocate:
- Cadillac, MI 49601: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Accommodations
$35k-48k (estimate)
03/28/2024
05/13/2024
evergreenresortmi.com
Cadillac, MI
25 - 50
Accommodations
Related Companies
The job skills required for Front Desk Supervisor include Guest Service, Customer Service, Scheduling, Leadership, Problem Solving, Guest Relations, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Supervisor. Select any job title you are interested in and start to search job requirements.
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Quotes from people on Front Desk Supervisor job description and responsibilities
Typically managing a team of billing specialists and clerks, a billing supervisor must set goals and guidelines, gather and analyze billing data, develop reports to be presented to directors and other executives, and create strategies to optimize billing
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Career tips from people on Front Desk Supervisor jobs
The hotel front desk supervisor must deal with any complaints quickly and efficiently, or the hotel manager will have to be contacted.
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Soft skills like Customer Satisfaction, Time Management and Teamwork are essential for Front Desk Supervisor roles and jobs.
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