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Service Manager
Formento Chicago, IL
$82k-110k (estimate)
Full Time 3 Days Ago
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Formento is Hiring a Service Manager Near Chicago, IL

Formentos is looking for aFLOOR MANAGERwho is highly energetic, self-motivated, goal-oriented, structured and loves the hospitality industry.DUTIES & RESPONSIBILITIES:

  • Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
  • Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
  • Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
  • Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
  • Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
  • Make employment and termination decisions consistent with General Manager’s guidelines for approval or review.
  • Continually strive to develop your staff in all areas of managerial and professional development.
  • Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
  • Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
  • Ensure that all products are received in correct unit count and condition. Deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
  • Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
  • Schedule labor as required by anticipating business activity while ensuring that all positions are staffed as needed and labor cost goals are met.
  • Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
  • Provide advice and suggestions to General Manager as needed.

QUALIFICATIONS:

  • Good with customers and leads by example.
  • 2 years of restaurant management experience.
  • Experience working in a high volume restaurant.
  • Professional and positive communication skills and leadership ability.
  • Have knowledge of service, food and beverage, generally involving at least two years of front-of-the-house operations and/or assistant management positions.

WORKINGCONDITIONS &EXPECTATIONS:

  • Work schedule may require weekends and holidays, early morning and late evenings.
  • Must have the stamina to work 50 to 60 hours per week.
  • Always act in a professional manner that represents the restaurant, owners, partners and staff.
  • Demonstrate teamwork in all areas of the restaurant.
  • Work with a positive attitude in all types of situations.
  • Strong, positive and respectful communication skills.
  • Follow safety and sanitation rules and laws at all times.
  • Coaching and mentoring staff to develop a team and encourage promoting

Job Summary

JOB TYPE

Full Time

SALARY

$82k-110k (estimate)

POST DATE

05/08/2024

EXPIRATION DATE

06/05/2024

WEBSITE

formentos.com

HEADQUARTERS

Chicago, IL

SIZE

<25

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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

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