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Alpen High Performance Products is Hiring a Customer Service Leader Near Louisville, CO
Customer Services Leader
Alpen High Performance Products, Louisville Colorado
Alpen High Performance Products is a high-growth industry leading window and door manufacturer at the forefront of the high performance building industry. Alpen's team works with architects, developers, energy consultants and others on the leading edge of building science, including Net Zero Energy, Passive House, LEED, and Living Building Challenge programs. Alpen's market is growing fast due to shifting consumer demand for climate friendly and resilient products as well as regulatory changes in building code driving higher levels of energy efficiency.
The Customer Service Leader is responsible for overseeing the daily operations of the customer service and warranty department. The Customer Service and Warranty department coordinate and provide product & service information, answer questions and resolve emerging problems that Alpen's customer might face.
Job Responsibilities
-Provides guidance, mentorship, leadership and support for Customer Service Representatives.
-Setting customer service goals (kpi's) for team members and helping reach these goals.
-Maintain outstanding and lasting relationships with Alpen customers.
-Oversee the creation and management of both electronic and physical files using a CRM for Alpen.
-Oversee coordination with Alpen's Production Scheduling and Service & Warranty personnel.
Qualifications
5 years working and leading a customer service function in the building products space.
A Bachelor's Degree in Business Administration or related field is preferred.
Demonstrated experience managing multiple projects & conflicting schedules at one time.
Highly efficient in time management. Experience leading others with problem solving, continuous improvement, time management and juggling requests, questions and concerns.
Demonstrated comptency with Salesforce and CRM administration platforms.
Being confident in discussing customer and client facing questions and concerns. Strong calming demeanor.
Genuine curiosity and contagious highly motivational energy.
Job Type: Full-time
Pay: $45,000.00 - $91,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work Location: In person
Job Summary
Full Time
Durable Manufacturing
$73k-95k (estimate)
03/24/2024
07/20/2024
thinkalpen.com
LOUISVILLE, CO
25 - 50
1981
BRAD BEGIN
$5M - $10M
Durable Manufacturing
Related Companies
About Alpen High Performance Products
Alpen High Performance Products American Crafted - Proven Performance Super-insulating, High Performance Windows, Doors and Architectural Glass Alpen High Performance Products (Alpen HPP) manufactures super-insulating, thermally efficient residential and commercial windows and architectural glass utilizing three decades of experience incorporating lightweight, suspended-film technology. AlpenGlass super-insulating units are used throughout Alpen HPP's residential and commercial window and door products, as well as in Alpen's architectural glazing solutions. The exceptional thermal performance ...
of Alpen HPP window and glazing solutions grants the freedom to design with maximum glass across all building types and climate zones. Alpen HPP units provide a powerful combination of optimum solar control which blocks summer heat, retaining winter warmth, eliminating harmful ultraviolet rays, and maximizing natural daylight and clarity, providing the ultimate in architectural freedom.
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The job skills required for Customer Service Leader include Customer Service, Leadership, Problem Solving, Time Management, Coordination, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Leader. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Leader. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Leader positions, which can be used as a reference in future career path planning. As a Customer Service Leader, it can be promoted into senior positions as a Customer Service Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Leader. You can explore the career advancement for a Customer Service Leader below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Leader, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Leader for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Leader job description and responsibilities
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Leader jobs
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Set an example for team members of commitment, customer service activities, work ethics and habits and personal character.
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Engage employees to follow the customer service mission and vision.
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Step 3: View the best colleges and universities for Customer Service Leader.
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