Job Description :

The Refinish Technician’s primary responsibility and accountability includes providing an exceptional and successful customer experience through the meticulous refinishing to ensure a quality refinished repair of each customer’s vehicle to restore it back to pre-accident condition.

The Refinish Technician works in alignment with all team members in achieving the repair facilities KPIs.

Key Job Responsibilities

Ensures consistent execution of WOW (Wow Operating Way) plan

Provides positive energy when interacting with customers or team members

Refinishes vehicle as per insurance guidelines and Assured Automotive’s quality standards

Inspects body and prep repairs for deficiencies that may impact the quality of the refinish process; advise production supervisor as required

Accountable for ensuring all required line items as per the Repair Orders (RO) are completed to meet Assured’s quality standards

Performs all refinish procedures according to factory specifications and Assured procedures

Ensures all paint deficiencies are corrected through wet sand and polishing (i.e. runs, dirt nibs, etc.)

Ensures all formulations, preparations, top coating and curing meet OEM recommended standards for proper application sequence, timing and materials usage

Maintains efficient paint material cost as per Assured KPIs

Completes surface preparation, vehicle masking, priming and top coating (as required)

Applies all primers, sealers, basecoats, colour coats and clear coats with correct formulations as per paint manufacturer specifications

Accurately mixes paint to ensure quality colour match

Immediately notifies the Repair Planner of any additional damage that does not appear on the RO

Assists management in the recommendation and implementation of new equipment

Knows status of assigned vehicles and helps problem-solve on getting and keeping all vehicles on schedule for on-time delivery

Consistently utilizes all required safety equipment and follows proper refinishing procedures in compliance with Ontario Health & Safety guidelines

Adheres to all requirements for hazardous waste disposal

Follows vendor procedures to maintain all tools and equipment, including maintenance of paint booth and booth filters

Explains technical diagnoses and needed repairs to non-mechanical individuals which may include other teammates and customers as required

Continuously learns new technical information and techniques in formal training session in order to stay updated with rapidly changing automotive technology

Completes the Quality Control(QC) Checklist before moving vehicle to next department

Maintains a clean and orderly production area throughout the workday, ensuring a final clean up at the end of the day

Works in accordance with daily production schedule (as directed by Production Supervisor)

Advises production supervisor of collision repair problems that may have been overlooked that impact the production process

Supports all team members when required

Participates in monthly Health & Safety and staff meeting (if required)

Attends training, information sessions and workshops recommended by Store Manager

Maintains the Assured KPI’s (Sales / GP / NP / CSI / AR / CT&TT)

Upholds Assured’s Core Values : Honesty, Integrity & Respect

Adheres to Assured’s Policies and Procedures, according to established business practices

Actively participates in daily production meeting with the Management Team, as required

Consistently demonstrates actions and behaviors supporting our 10 Promise

Education and / or Experience Required

High School Diploma or equivalent

A minimum of 2 years previous experience in a collision repair facility refinish role

Provincial College of Trades Member preferred

PPG Certification preferred

I-Car Registered (working towards Gold Class certification)

Required Skills / Abilities

Knowledge of manufacturers’ repair / refinishing processes & adherence to Assured’s processes

Ability to use selected vendor materials and general supplies efficiently and cost effectively

Demonstrated commitment to continued learning by attending Assured / Industry related training

Communicate effectively, both verbally and in writing

Ability to interpret work scope from vehicle estimates or work orders

Comprehensive knowledge of vehicle repair practices

Effectively work in a fast-paced environment, demonstrating multi-tasking ability while working under pressure

Frequently required to bend, crouch, reach, handle tools and lift approximately 51 lbs.

Must provide your own tools

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.

Duties, responsibilities, and activities may change at any time with or without notice.

The physical demands of your job must be met to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job.

Benefits That Drive Your Success

Gerber offers the comprehensive benefits you expect from an industry leader, including :

• Competitive Pay Plans
• Medical, Prescription Drug, Dental & Vision Insurance
• 401(k) Retirement Plan with company match
• Employer Paid Short-Term Disability & Life Insurance
• Paid Vacation & Holidays
• Continuing Education Opportunities

Gerber Collision & Glass is proud to be an equal opportunity employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration, prohibited by law or by contract.

Last updated : 2024-05-04