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RN Customer Service (Billingual)

Baudville Brands

Grand Rapids, MI | Full Time

$38k-46k (estimate)

1 Month Ago

Accounting Clerk

Baudville Brands

Grand Rapids, MI | Full Time

$40k-50k (estimate)

0 Months Ago

Staff Accountant

Baudville Brands

Grand Rapids, MI | Full Time

$58k-71k (estimate)

1 Month Ago

RN Customer Service (Billingual)

Baudville Brands Grand Rapids, MI

$38k-46k (estimate)

Full Time | Retail 1 Month Ago

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Baudville Brands is Hiring a RN Customer Service (Billingual) Near Grand Rapids, MI

ABOUT THE OPPORTUNITY:

Baudville Brands is seeking a professional, reliable, and service-oriented individual whom will be responsible for providing front line telephone and email support to RecogNation’s current clients and their employees. This individual will report to the Manager of Client Services.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Service 30-40 customer support phones call per day
Respond to 25 – 30 customer support emails per day
Interact with 3^rd party vendors and partners to identify order status, shipping status, warranty status, etc.
Login to RecogNation Platform Admin. Center to identify, reset, and provide Login and Password Credentials to users
Resolve all inbound inquiries with a service-oriented mindset (Customer Care) and promptly (Striving for 1^st Call Resolution)
Respond to all inquiries with professionalism and accuracy
Maintain accurate records of all inquiries and responses in the provided CRM
Handle and protect confidential client records and files in a professional manner

Establish and maintain strong working relationships with team members and peers
Support company, team, and individual goals

IDEAL CANDIDATE TRAITS

Highly motivated professional with excellent written and oral communication skills
Exceptional phone and email etiquette – good voice and demeanor
Goal oriented and reliable individual with outstanding attention to detail
Desire to help and serve others
Ability to multi-task and maintain organization in a very fast paced environment
Comfortability with searching for and entering data into CRM’s and other web-based technology platforms
Bilingual – English and Spanish preferred.

KEY MEASURES OF SUCCESS

Achieve a service level of 95% or higher
- Answer Phone Calls within 3^rd Ring
- Provide Initial Response to Emails within 2 hours during business hours
Work a flexible schedule to achieve Customer Service Support hours from 8:00am – 7:00pm EST
Enable the CSM team to shift their time and energy to Program Management and Development Responsibilities while increasing their bandwidth to expand their book of business.
Allow the CSM team to give up some customer service responsibilities and allow for increase bandwidth for a larger book of business.
Potential to move into the Client Services Manager, CSM, position when needed/available.

REQUIREMENTS

Education	High school diploma required, Associates Degree preferred.
Experience	2-5 years business-to-business customer service or equivalent experience desired.
Physical Demands	Position is mainly sedentary. Must be able to work in an office environment with a sustained posture in a seated position. Requires attentiveness and computer operation for prolonged periods. Must satisfactorily pass a drug test.
Confidentiality	Must be able to work with confidential records in a professional manner.
Initiative	Must be able to prioritize and demonstrate an ability to shift priorities when the situation requires. Must be able to handle variations in workload. Must be able to make independent decisions quickly and handle a heavy workload. Plans and carries out assignments independently.
Skills/Abilities	Able to maintain good, stable working relationships. Strong organizational and time management skills required. Must be deadline oriented. Excellent verbal and written communication skills, with the ability to communicate professionally with people at all levels of the organization. Ability to handle stressful situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Requires strong attention to detail. Must be able to use a computer for extended periods of time.
Interpersonal Communications	Must have a professional and helpful manner. Must have excellent verbal, written and listening skills. Must be able to interact with various people at all levels of the organization and external contacts. Ability to communicate clearly and concisely; graciously deal with all types of customers. Strong listening skills. Work harmoniously and effectively with others.
Supervision	No Supervision skills required.

Our Winning Culture Offers

A world-class work environment
- West Michigan’s 101 Best and Brightest Companies to work for 13 times
- National 101 Best & Brightest winner for 8 consecutive years
- 101 Best & Brightest in Wellness Winner 7 times.
- 5-time Great Place to Work Certified. (Working at Baudville, Inc. | Great Place To Work®)
Performance-based compensation commensurate with experience including annual salary, bonus and long-term incentive compensation
Stability of a privately held, employee focused business with 33 years of rich and diverse history and zero debt.
Priority Health POS & HMO Healthcare options; Guardian Dental, Vision, Life, LTD & STD
Company sponsored 401K
Tuition Reimbursement
Peer group of proven winners – ready to embrace the same and grow our successful business to new levels.

RecogNation is an Employee Engagement Company, and we believe Every Moment Matters. We are on a mission to transform how team members all over the world view and interact with their workplace. Whether you are celebrating the first day or the last, shouting great successes from the rooftop, or recognizing the little moments in between. We believe that inspiration flows from appreciation – making each person feel valued, connected, and a part of something bigger than themselves. Because it is in these moments that we unlock the meaning in work, the power of relationships, and the positive energy that accelerates success.