Job Title: Luna Café & Mercantile Supervisor

Reports to: Restaurant Manager, Operations Manager

Summary of Position:

The Café Supervisor assists the restaurant manager by overseeing and executing café operations during scheduled shifts. He/she ensures our service standards are met by providing customers with prompt service and quality food, beverage and mercantile products in a welcoming, positive and clean atmosphere. The ideal candidate will enhance our mission to provide personalized service and genuine hospitality.

Essential Duties and Responsibilities

• Understands completely and conforms to all policies, procedures, standards, guidelines and training programs for Neuman Hotel Group and LUNA Café.

• Approaches all encounters with guests and colleagues in a friendly, service-oriented manner.
• Monitors setup, maintenance, cleanliness and safety of dining and bar areas.
• Acts as Manager on Duty and Counter Server or bartender as scheduled or needed.
• Manages the completion of the opening and/or closing checklist.
• Remains alert of complaints and/or unsatisfied guests and responds appropriately to ensure guest satisfaction.
• Provides timely feedback to Lead Supervisor, Director of Food and Beverage and/or Assistant General Manager on employee performance and morale.
• Maintains clean and orderly back areas, pre-function areas and storage areas.
• Conducts inventory monthly with Lead Supervisor.
• Follows all health, safety and sanitation guidelines for all products.
• Maintains high level standards of service.
• Actively engages with team to continue to improve hospitality and service standards.
• Must become proficient in using Square for transactions.
• Makes a continuous effort to improve job skills, knowledge and education.
• Willing to perform other job-related tasks that may not be included in this job description as requested by Lead Supervisor, Assistant General Manager or Director of Food & Beverage.

Qualifications

• Minimum of 1-2 years food & beverage supervisory experience required.
• Bartending experience strongly preferred.

• Must have comprehensive knowledge of food and beverage operations, service standards, guest relations and etiquette.
• Merchandising experience a plus.
• Ideal candidate will have excellent verbal and written communication skills.

• Able to create a positive team dynamic with fellow managers and staff.

• Must have a passion for hospitality.
• Food handler’s permit and OLCC permit or ability to obtain them.
• Must be able to work flexible shifts and schedules, including weekends, holidays and overtime.

• Must maintain composure and objectivity under pressure.
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

• Must be able to lift and carry up to 50 pounds, stand for long periods of time and bend, kneel, squat and reach occasionally throughout a shift.

Equal Opportunity Employer