Neuman Hotel Group is Hiring a Front Desk Agent @ Ashland Hills Near Ashland, OR
Job DescriptionJob Title: Front Desk AgentReports to: Front Desk ManagerDuties And Responsibilities
Provide excellent customer service to each and every guest.
Register arriving guests, assign rooms, and check out guests at the end of their stay.
Answer phones and field calls.
Make reservations from the internet and by phone and keep records of assignments and other registration-related information on the computer using the property management system.
Answer guest questions about services, checkout times, the local community or other matters of public interest.
Deliver items to guests’ rooms.
Input data into the hotel’s property management system.
Stressful situations are common.
When guests check out, you will prepare and explain the charges and process payments.
Report problems with guest rooms and public facilities to members of housekeeping or maintenance staff.
Provide luggage service when needed.
Perform limited concierge duties when a guest has questions about area attractions.
Qualifications
Computer skills- Property management systems, Microsoft Office, Word, Outlook, etc.
Prior front desk/hospitality experience appreciated
Must be able to work nights, weekends and holidays depending upon occupancy and time of year
A professional appearance and good personal hygiene must be maintained at all times
Must have excellent interpersonal skills, confidence and can easily interact with strangers
An ability to handle oneself under pressure
Must have excellent organizational and time management skills and be able to work independently and also as a member of a team.
Be able to stand for long periods of time (up to 5-8 hours)
Knowledge of Southern Oregon and surrounding areas is preferred
Must be able to lift up to 50 pounds
Willing to perform other job-related tasks that may not be included in this job description