Our Company:

An established employer having earned the Family Friendly and Top Workplaces recognition, JB Henderson Construction is a national General/Mechanical Contractor and custom Fabricator. We develop and retain long-term relationships by delivering the highest level of safety, quality, integrity, and operational excellence. We do this by integrating skilled trade professionals with process-based project management. We build the future by providing diverse career and job opportunities to support individuals, families, and communities.

Here at JBH we are known for having a small company “mom and pop” feel for being a large employer. We are also known for our high culture satisfaction and long tenured employees. If you want a place to call home, then we are the employer for you.

Position Type: Full-time on-site, Regular

Work Schedule: 7am to 4pm, Monday – Friday w/ potential overtime

Job Location: Albuquerque, NM 87123

Compensation and Benefits:

Competitive pay along with the following award-winning benefits:

• 100% paid medical, dental and vision premiums pay for Employee AND Dependents
• 401(k) with discretionary match with no cap
• Paid Short and Long-Term Disability
• Paid basic term life insurance coverage
• Employee Assistance Program
• Flexible Spending Account
• Paid Vacation, Sick and Holiday benefits
• Annual bonus and pay increase potential

General Duties:

The Information Technology (IT) Help Desk Assistant is responsible for day-to-day desktop support and helpdesk operation, as well as deployment and troubleshooting of all in-house software and equipment (desktops, laptops, printers and desk and mobile phones) for multiple company locations.

Technical Support:

• Manage, maintain, and operate the Helpdesk ticketing and inventory system.
• Troubleshoot and correct hardware/software computer and network problems both remote and onsite within in a timely manner. Response time to respond to the ticket to occur within 15 minutes of receipt.
• Serves as initial point of contact for helpdesk issues and must be reachable by email, desk phone, mobile phone or messaging system.
• Build, image and deploy hardware and peripherals as needed.
• Perform hardware and software maintenance duties on Windows Servers.
• Assist with the maintenance and operation of company IT equipment (e.g., services and business applications).
• Ensure all scheduled tasks including backups complete successfully.
• Offer technical support and training of JBH equipment to include phones.

Education and Experience:

• 3-4 years of help desk experience in a Windows network computer environment
• 2 years’ experience working with Microsoft Windows Server 2012 or newer
• Associates degree or IT certifications preferred (A , Network and/or Security )

Knowledge, Skills & Abilities

• Good working knowledge of IT networks and systems
• Ability to work onsite
• Working knowledge of Microsoft Windows Server operating systems
• Ability to multitask
• Excellent interpersonal skills

Physical Requirements

This job operates primarily in a professional office environment though area/site office visits may be required. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

While performing the duties of this job, the employee is regularly required to talk and hear.This position requires standing, walking, bending, kneeling, stooping, crouching, crawling, climbing all day with occasional lifting of up to 35 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

This position regularly drives a vehicle to access information technology equipment and/or to visit Area/Site offices within the state.

Jack B. Henderson Construction Co., Inc. is an Equal Opportunity/Access/Affirmative Action/Pro Disabled & Veteran Employer