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Self-Help Federal Credit Union is Hiring an IT Help Desk Technician (Temp) Near Sunnyside, WA
Self-Help started in 1980 with a focus on economic inequality especially in communities that have faced systemic barriers in building wealth. At the core of what Self-Help does is a drive to create and protect ownership and economic opportunity. In other words, we're committed to economic justice! Economic Justice means that all communities have the basic infrastructure they need to thrive, from high-quality schools to grocery stores selling fresh food resources that support opportunity at a neighborhood level regardless of demographics, income, or wealth. Since our founding, we've constantly sought to find new ways to pursue greater economic justice: from providing fair and affordable loans to working with partners to demand that lawmakers change unjust policies.
We are seeking a Temporary IT Help Desk Technician to join our Sunnyside team!
WHAT You'll Do :
- Serve as the first point of contact for customers seeking technical assistance over the phone or email, or through our ticketing system.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Provide accurate information on IT products or services
- Identify and suggest possible improvements in procedures.
- High School diploma or equivalent and 1 year IT experience and/or training OR an equivalent combination of education, training, and experience.
- Hardware troubleshooting/repair experience (PCs laptops, printers, other peripherals).
- Knowledge of Remote and wide area software deployment.
- Must be able and willing to work flexible hours to include on-call support.
- Ability to travel as needed; valid driver's license required.
Hourly Range: $22.75 - $30.48
Self-Help is committed to providing equal employment opportunities to all persons, regardless of race, religion, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression (including transgender status), age, sexual orientation, military and veteran status, class or family status.
Job Summary
Full Time
$50k-62k (estimate)
05/01/2024
05/14/2024
self-helpfcu.org
DURHAM, NC
100 - 200
2008
MARTIN EAKES
$10M - $50M
Banking
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The following is the career advancement route for IT Help Desk Technician (Temp) positions, which can be used as a reference in future career path planning. As an IT Help Desk Technician (Temp), it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Help Desk Technician (Temp). You can explore the career advancement for an IT Help Desk Technician (Temp) below and select your interested title to get hiring information.
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A help desk technician responds to customer queries to provide technical assistance.
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They help troubleshoot software and hardware concerns.
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To perform these technical tasks, help desk technicians often must employ non-technical skills like communication, customer service, problem solving and more.
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Working with computer vendor technical support desks and allied services as per the organizational procedures.
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Determine the best solution based on the issue and details provided by customers
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Career tips from people on IT Help Desk Technician jobs
Practice fixing common computer problems.
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Help desk technicians need a deep understanding of computer hardware and software.
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A good help desk technician has the right balance of knowledge, communication skills, and patience.
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Desktop Support Technician jobs need some computer knowledge, but not essentially a postsecondary degree.
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The Desktop Support Technician salary can range widely depending on their experience, location and other factors.
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