• Ability to multi-task; use of time management, and project management skills.

• Ability to maintain a broad view of organizational goals.

• Excellent written and verbal communication.

• Excellent clinical skills which can be utilized in various settings.

• Ability to identify conflict and manage resolutions.

• Ability to utilize critical thinking during crisis situations.

• Ability to manage teammates to achieve organizational goals.

Essential Duties / Functions:

• Ability to provide leadership and supervision to administrative and clinical staff.

• Proven experience and demonstrated ability within New Oakland Family Centers’ scope of clinical services.

• Understanding of the Agency’s mission and culture and the ability to maintain appropriate boundaries with staff and consumers in all circumstances.

• Experience and confidence identifying and implementing best practices and Agency policy and procedure.

• Experience working in crisis settings with individuals and families.

• Actively participate as a positive member of the clinic environment and assist with other departmental functions (HR, billing, quality, etc.)

• Program development, evaluation, solid organizational skills, and public speaking abilities.

• Experience with Medicare/Medicaid/Private/3rd Party/PCE and other types of consumer billings

• Proficiency in computer skills, especially using Outlook, Word, Excel and customized databases.

• Strong inter-personal skills and the ability to relate well with persons from a variety socioeconomic and cultural groups.

• Fulfillment of all initial and ongoing training requirements.

• Strong written and oral communication skills as well as proficiency with computers and related programs.

• Ability to work flexible hours.

• Carry out other duties as assigned.

Qualifications: Master degree and license in social work, professional counselor, or psychology required. Full licensure is highly preferred. RN license with extensive mental health experience may be considered. One to three years of progressively responsible clinical experience, including expertise working with New Oakland clinical staff in a team capacity.

Working Conditions: Staff is to always dress professionally per Employee Handbook. Staff need to be prepared to be actively involved with consumers.

Relations with Others:

• External: High degree of contact with consumers and families both in person and on the telephone.

• Internal: High degree of contact with other clerical and professional staff of the clinic.