Primary Duties and Responsibilities:

• Assist with marketing, attend community events, and serve as a liaison between Epic and community stakeholders
• Identify, establish, and maintain relationships with potential referral partners
• Develop and implement outreach activities, campaigns, and strategies to increase
• community awareness, referrals, and engagement
• Attend a minimum of 2 community events monthly
• Complete Customer satisfaction
• Identify and participate in community initiatives
• Serve as a point of contact for referral sources and community stakeholders
• Serve as a representative/spokesperson for Epic at meetings, resource fairs, and special events
• Identify marketing opportunities and create marketing materials to support outreach efforts
• Measure and track quantitative data/results
• Create and manage required reports
• Conduct presentations regarding Epic’s programs and services
• Conduct market research and analyze findings
• Provide welcome phone call to individuals and enter communication note within 24 hours of intake
• Assist with identifying resources for individuals in services
• Complete intakes as requested
• Assist with front desk duties as requested
• Complete administrative tasks as requested
• Deliver measurable outcomes
• Manage several projects effectively
• Ensure adherence to DBHDS, DMAS, MCO, and EHP compliance/regulatory standards
• Attend and participate in meetings
• Complete other duties as assigned

Knowledge, Skills and Abilities:

• Knowledge, skills, and abilities necessary to market
• Knowledge, skills, and abilities to conduct research and analyze findings
• Strong understanding of Epic’s mission and vision
• Knowledge of community resources
• In-depth knowledge of Epic’s programs and services
• Skills necessary to professionally represent the organization
• Skills necessary to prepare for and conduct presentations to groups of various sizes
• Skills necessary to utilize various softwares
• Ability and skills to maintain required confidentiality in compliance with Human Rights and HIPAA
• Ability and skills necessary to complete all accompanying documentation for provision of services
• Ability to build strong rapport with stakeholders and community partners
• Ability to address community and organizational needs
• Ability to maintain a flexible schedule, in order to attend events
• Ability to attend meetings and represent the organization
• Ability to communicate effectively orally and in writing
• Ability to track and present data

Training:

• Staff must be currently certified in CPR, First Aid, Management of Aggressive Behavior or Behavioral Supports and verification of Tuberculosis screening.
• Bachelors degree, preferred
• Minimum of 3 years’ experience with marketing and conducting presentations
• Minimum of 3 years’ experience in behavioral health

Job Type: Full-time

Education:

• Bachelor's (Preferred)

Experience:

• community based behavioral health: 5 years (Preferred)

License/Certification:

• QMHP-A, QMHP-C, or QMHP-T (Preferred)

Ability to Relocate:

• Richmond, VA: Relocate before starting work (Required)

Willingness to travel:

• 75% (Preferred)

Work Location: In person