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The Customer Service Representative is responsible for providing support to the
Sales team and Sales Center. The ultimate goal of this role is to serve as a liaison between the company
and its customers regarding product availability, delivery, order entry, order status and problem
resolution.
Duties and Responsibilities
customer service
actively listening to identify customer needs. Suggest alternatives and additional products based
on customer needs and promotions available.
issue needs to be escalated)
centers to ensure product availability.
pickup/delivery dates. Document accurately the reason for customer calls as well as resolution.
reviewing catalogs, web-sites and internal resources
Required Qualifications
Service experience; or Associates Degree with 1 year of Counter Sales, Call Center or Customer
Service experience
in MS Office applications (Word, Excel, Outlook).
Job Type: Full-time
Pay: $19.00 - $24.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Commute:
Ability to Relocate:
Work Location: In person
Full Time
Wholesale
$40k-52k (estimate)
05/09/2024
09/05/2024
gemaire.com
SHREVEPORT, LA
200 - 500
1960
KRYSTAL GARCIA
$200M - $500M
Wholesale
Since 1960, Heating and Cooling Supply has developed and flourished into the HVAC distribution powerhouse it is today. As one of the largest HVAC distributors in the country, we are ready to serve you with vast inventory, experienced and qualified staff, and quality products at all our branches. We are always ready for your next job. While we always offer the very highest quality, most innovative and eco-friendly Equipment, Parts & Supplies, we also continually strive to provide our Contractors unsurpassed customer service and support. Our Contractors business is our business and we take great ...
interest in helping grow and develop your organization. Whether your needs are product, technical training, sales training, marketing tools and resources we want your business to be as successful as possible. Our relationship goes far beyond selling, we want you to trust us with not only your HVAC needs, but your companys needs and growthwe are your true Partner.
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The job skills required for Call Center Representative include Customer Service, Call Center, Listening, Promotion, etc. Having related job skills and expertise will give you an advantage when applying to be a Call Center Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Call Center Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Call Center Representative positions, which can be used as a reference in future career path planning. As a Call Center Representative, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Call Center Representative. You can explore the career advancement for a Call Center Representative below and select your interested title to get hiring information.
If you are interested in becoming a Call Center Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Call Center Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Call Center Representative job description and responsibilities
Call center representatives must be professional throughout each phone call and to other call center employees.
02/12/2022: La Crosse, WI
Therefore, call center representatives should be open to work rotational shifts and adapt to a flexible work schedule.
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A successful Call Center Representative must have an excellent attitude towards their work and empathy for their customers' needs.
12/14/2021: Galveston, TX
The representatives should also use their problem-solving skills to resolve customer queries effectively.
01/05/2022: Sioux City, IA
The Call Center Customer Service Representative must be able to deliver outstanding customer service to ensure customers receive the best customer service experience.
12/26/2021: Greensboro, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Call Center Representative jobs
Working as a call center representative requires a fast typing ability.
12/22/2021: Orange, CA
Perfect for Call Center Representatives with two to five years of experience.
12/20/2021: Roanoke, VA
Due to the sensitivity of the call type, all representatives will be required to pass a Personnel Security suitability determination and adhere to strict privacy policies.
02/10/2022: Greenville, MS
Excellent follow through skills, responding timely to phone calls, tasks, and projects; accuracy and attention to detail are a must.
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Previous call center experience preferred but not required.
12/17/2021: Greenville, MS
Step 3: View the best colleges and universities for Call Center Representative.