BarkAir Concierge
New York, NY, Los Angeles, CA, Miami, FL & London England, UK.
ABOUT BARK
Here at BARK, we love dogs and their people. We're looking to make all dogs happy throughout the entire world (we're not kidding). Think Disney for dogswe make magic for dogs and their people through our products, events, and experiences.
Our ambition level is high, the opportunity is huge, and our love for dogs is through the roof! We launched in 2011 with BarkBox, a monthly-themed subscription of all-natural treats and clever toys. Since then, we've shipped more than 70 million toys and treats to dogs across the world and use all of that direct customer feedback to inform new initiatives and ways to make magic between dogs and their people. We've since expanded into other offerings as well, as we aim to become THE Dog Company for every family with a four-legged, belly-scratch-loving, interspecies family member.
THE TEAM
The BarkAir team is responsible for the strategy and implementation of curating the premier truly "dogs first" flight experience in the travel industry. This team will focus on developing unique care and experiences during pre-booking, ground, flight and arrival.
WHO WE'RE SNIFFING FOR
At BarkAir, our sky-high mission is to roll out the red carpet for all our two-legged and four-legged passengers. Picture this role as the ultimate blend of concierge and canine caretaker, where every day is about ensuring tails are wagging at cruising altitude.
As a dog-loving member of our team, your responsibilities will include:

• Pup Wellness Consultant: Ability to assist with pup consultations, handling dogs with care and professionalism. Open to providing in-air care to pups during consultations. This may include dog massages and spa treatments to help the pup de-stress.
• Creating Positive Relationships: Your friendly demeanor and cooperative spirit will ensure that every interaction with humans, dogs and BarkAir partners leaves a lasting positive impression.
• Best In Class Customer Experiences: As the face of our company, you'll deliver legendary customer service to pups and dog parents traveling and those in need of baggage assistance and handling. Your keen eye for detail and proactive action to our customers' needs are mission-critical and will make their journey a delightfully memorable one.
• Seamless Journey Management: You're the orchestrator of smooth operations, from the moment passengers check in to the time they collect their luggage. You'll be the hero at the curbside, the guru in the lounge, and the guardian in the skies, ensuring every part of the BarkAir voyage seamless and breezy.
• Navigating the Unexpected: Flight delays, misplaced toys, or a surprise case of the zoomies - you handle it all with grace and agility, making sure every bump in the road (or air) is smoothed over with BarkAir's trademark care and attention.
• Being the Know-It-All (In The Best Way): From the latest in fare deals to the schedule of our next dog-friendly destination, you're the encyclopedia of all things BarkAir, ready and eager to share your knowledge.
• Documentation and Reporting: Completing necessary forms and reports accurately is part of the role, ensuring smooth operations and compliance with company & FAA standards.
• Adaptability: Duties may vary depending on passenger and business needs, requiring flexibility and a willingness to assist where needed is a must.

Knowledge, Skills, and Abilities:
To excel in this role, you'll need:

• Computer Proficiency: Ability to use computer systems efficiently, including typing skills to meet job demands.
• Attention to Detail: Understanding ticketing procedures, rules, and regulations is essential.
• Teamwork: Working well with others, even under pressure, is the key to success.
• Customer Service Training: Completion of BarkAir Concierge training program, demonstrating your ability to handle various situations.
• Emergency Preparedness: Being aware of potential hazards and the ability to handle emergencies calmly and effectively.
• Communication Skills: Excellent verbal and written communication skills are crucial for interacting with our BarkAir passengers and team members.
• Physical Requirements: Meeting any physical ability requirements listed in the job description, including working within limited spaces and under tight time constraints.
• Professional Appearance: Presenting a well-groomed appearance in accordance with BarkAir standards.

Physical Requirements

• Candidates may need to assist with pup handling. Candidates should demonstrate the capability to regularly lift and/or relocate objects weighing up to 40 pounds.
• Candidates should be capable of climbing, bending, kneeling, and standing frequently and for extended durations.
• Candidates must retain the ability to wear designated uniforms.
• Ability to Travel Domestically & Internationally- 2-3 flights per week
• Flexibility to stay overnight in between flights.

Overall, we're looking for someone who loves dogs and embodies our commitment to exceptional customer experience, teamwork, and serving others. If you're passionate about providing top-notch travel experiences for pups and dog parents, and thrive in a dynamic environment, we'd love to have you on our team!
EXPE RIENCE

• 2 - 5 years of Vet Tech experience a plus
• 2 - 5 years year of in-person hospitality experience a plus
• 1 year of dog behaviorist experience a plus

EDUCATION:

• Bachelor's Degree From An Accredited College Or Equivalent Preferred

SCHEDULE:

• 20 to 32 Hours Per Week

PAY TRANSPARENCY:
$25 to $45 per hourly Travel Per Diem