Client Support Level 1, US (Remote)

Linnworks (Linnworks.com) is the world’s leading eCommerce SaaS platform that enables businesses to integrate, manage, and optimize their sales processes across dozens of online marketplaces. Thousands of customers in more than 60 countries use Linnworks’ software to transform the way they sell online.

We are seeking a self-starting Client Support Level 1 to join our North America technical support team. In this role, you will be responsible for helping our customers troubleshoot first-line technical issues as well as contributing to our company culture as our team continues to grow.

We hire authentic, progressive individuals who value integrity. In order to qualify for any role within our organization, you must possess a collaborative disposition and thrive in an environment that entrusts you with ownership over your work.

The ideal candidate:
Will...

• Offer Tier 1 technical support for new and existing Linnworks customers
• Communicate with customers via Tickets, Live Chats, or Phone
• Proactively look for solutions to problems and propose improvements
• Apply product knowledge to solve issues within our application and explain functions and operations between our application and partner platforms

Is…

• Eager to solve problems through cross-departmental collaboration
• Demonstrates a passion for customer support and providing excellent customer experiences
• Quick at problem-solving and providing effective solutions
• Transparent with ideas or thoughts on improvement of operations or workflow
• Understanding of the value and importance of your position to our customers’ lives
• Not happy settling for the bare minimum
• Not afraid to admit when you’ve made mistakes so you can correct them and learn
• Capable of asking for and accepting help whenever necessary

Has…

• A Bachelor’s degree (preferred but not required)
• 1-2 years of experience working in a similar, technical support role
• An understanding of SQL and API principles
• A genuine interest in eCommerce and business development
• Strong organizational and communication skills
• A proven track record of success
• Proficiency in Google Suite and Microsoft Office

The Good Stuff:

We embrace diversity and inclusion and encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a culture of innovation, mutual respect, support, and transparency. The competitive and comprehensive benefits our team members enjoy are designed to ensure you and your family members are healthy.

● 401(k) Plan with employer match

● Generous medical, dental and vision plans

● Flexible spending, dependent care, and health savings accounts

● Short-Term and Long Term Disability

● Equity

● Life Insurance and AD&D Insurance

● Health and Wellness Initiatives

● Workplace Flexibility

● 20 days Paid time off

● 10 Company Holidays

● 14 Sick Days

● 2 Volunteer Days

● Team Member Referral Program

Who we are:

As the global leader in the eCommerce automation sector, Linnworks has one mission: Giving our clients back their time to grow and lead their brands. Companies wanting to sell their products via marketplaces like Amazon, eBay, Facebook, etc need a platform to automate and monitor retail, inventory and shipping processes and performance. We have teams across North America and Europe, and we are backed by Marlin Equity Partners, a leading growth equity firm headquartered out of California.

Linnworks not only has the market-leading product for e-commerce automation but also attracts the best people in the industry. Highly skilled, passionate, and collaborative with a winning and customer-centric attitude - we pride ourselves on our people.

Life at Linnworks:

Linnworks is proud to be an Equal Opportunity Employer (EoE). We believe that diversity of experience, perspectives, and background leads to a better environment for our employees, and better service for our customers. The training and development of our employees is something we value deeply. We are committed to continuous investment into their personal growth, providing clear paths for career progression, and equipping them with the tools and training required to become experts in their profession.