Job Title: Senior Business Analyst ServiceNow
Work Location: Remote
Position Type: Contract with possible extension
Duration: 12 Months

Job Description:
•CMDB POC supporting ad hoc sessions for guidance, questions, creating KB articles and bringing back enhancements/bugs as epics/stories.
•With minimal guidance, Support Integration partners with configuration, testing coordination and making sure the integrations stay put when changes occur.
•Client/AI - Create end to end workflow to find potential owners on unknown CIs and create feedback to Client/AI to improve algorithm based on user approval/rejection.
•Support Integrations, validation, assist in CI matching issues.
•Create new Database onboarding/decom process and cleaning service accounts related to those getting retired.
•Data Normalization - Operating Systems
•Enabling Change Management to use Impact Analysis
•CSDM expansion support - implementing Business Service, revisit Deployable Units to align to CSDM taxonomy.
•Minimum Required 5 years of ServiceNow experience in the areas of ServiceNow CMDB/CIs as a CMDB Business Analyst
•5 years of people and client management experience in a consultative environment
•ServiceNow Product Owner certification is strongly desired.