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RAPPORT GUEST SERVICES is Hiring a Guest Services Agent Near New York, NY
- Greet visitors and clients with a smile and stand as they get on the floor.
- Direct and/or escort clients to designated meeting room.
- Conduct overall room appearance site inspection and work with Facilities Management to maintain facilities.
- Work closely with Conference Center team (Coordinators, Catering, Audio/Visual) on overall execution of events.
- Handling on-floor conference room activities, both visually and by means of the reservations system, being aware of meeting start / end times, attendees in the room, food and beverage orders, etc. Advising the appropriate staff members of changes in meeting room status, special requests, etc.
- Conduct opening and closing walkthroughs when business requires.
- Assist with coat check and luggage.
- Assist in conference room readiness inspections to determine the room is equipped with proper event materials such as pads, pencils, event handouts and welcome packages.
- Preparing daily agendas, printing of daily packet for daily meeting.
- Expedite all requests to send packaged materials back to clients.
- Minor booking of meetings/events in EMS and following protocol for email confirmation, no show management and internal correspondence.
- Follow protocol for personalized email confirmations and internal correspondence.
- Answering telephones in a friendly, professional manner, taking messages with accuracy, transferring phone calls, and appropriately handling or referring questions and requests. Proper telephone techniques include always putting a smile in one’s voice and enhancing personalization by using names.
- Register visitors for meetings/events taking place in the client center.
- Acting as an overall Hospitality Services resource to guests, visitors, and employees in providing way-finding and amenities within building, commutation and transportation, community retail, neighborhood amenities, and organizational information.
- Standing during peak business hours and when greeting guests.
- Communicating requests to the appropriate internal support departments such as, building maintenance (heating and cooling issues), information technology (computer issues), Audio Visual technology (meeting room technical support), and mail room (package pickups and deliveries).
- Having a thorough understanding of the emergency procedures and being prepared to carry out designated tasks in the event of a fire or other emergency.
- Adhering to uniform and grooming policies.
- Maintaining the attractive, neat appearance of the Reception area.
- Troubleshooting a wide variety of requests and situations, both for guests and for members.
- Gaining an understanding of the company culture, key areas of activity and creating “transparency”.
- Assist with coverage in other locations as needed. Adhere to flexible schedules to meet business demands.
- Prepare and submit daily reports to appropriate recipients.
- Participate in daily, weekly, and monthly meetings.
- Abiding by “20 Second Rule” and notifying manager on duty of any occurrences.
- Capacity to take on additional duties as assigned; Additional adjustments or responsibilities may be changed or added as necessary.
- A genuine sense of hospitality, with a commitment to delivering the Platinum Service® Standard in all aspects of the GSA job.
- The ability to work under pressure, prioritizing tasks and juggling many jobs simultaneously, while constantly interacting with visitors in a public environment.
- Excellent listening and oral communication skills.
- Basic computer skills and knowledge of office technology / equipment.
- Punctual, dependable and dedicated to achieving operational excellence, down to the smallest of details.
- Discreet, ethical and committed to maintaining a high degree of confidentiality.
- A consistently professional approach, with a mindset to take ownership and responsibility within and outside one’s job domain.
- A high school graduate, with some college preferred. Two to three years’ experience in a client service / reception position within a hospitality or corporate environment.
Job Summary
Full Time
$47k-57k (estimate)
05/05/2024
07/04/2024
rapport.eu.com
London
25 - 50
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The following is the career advancement route for Guest Services Agent positions, which can be used as a reference in future career path planning. As a Guest Services Agent, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Agent. You can explore the career advancement for a Guest Services Agent below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Agent job description and responsibilities
Guest Service Agents are responsible for greeting and registering the guest, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay.
01/02/2022: Austin, TX
They communicate with guests looking to make or cancel hotel reservations.
12/21/2021: Lorain, OH
Coordinate housekeeping, porters, transport providers and kitchen staff to meet guest requirements.
03/09/2022: Longview, TX
Typically they are most often promoted to a Medical Assistant Externship position.
01/27/2022: Waco, TX
Guest service representatives are hospitality specialists who typically work at hotels.
03/08/2022: Schenectady, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Agent jobs
Proactive, composed, enthusiastic, approachable, able to build strong rapport with guests and other Team Members.
02/03/2022: Houston, TX
Communicate closely with Front Office Managers to ensure follow-up on any special problems, guest requests, etc.
02/17/2022: Chico, CA
Communicate with housekeeping, maintenance staff or management when guests report problems.
03/03/2022: Los Angeles, CA
Try to be attentive and effective at listening to, and clarifying concerns raised by employees and guests.
01/02/2022: Youngstown, OH
To be familiar with all guest related activities and events within the hotel and through outside agencies, such as activities, theatre, transportation, recreation and current events.
01/04/2022: Baltimore, MD
Step 3: View the best colleges and universities for Guest Services Agent.
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