N2Y is Hiring a Remote Gainsight Administrator
As a member of n2y’s Enterprise Tech team, the Gainsight Administrator’s primary responsibility is to design, implement and deploy solutions supporting n2y Customer Success processes on the Gainsight platform. The Gainsight Administrator is responsible for the architecture and configuration of the Gainsight solution and facilitating its integration with the n2y Enterprise Architecture which includes Salesforce Sales Cloud (CRM), Salesforce Service Cloud, MS Azure Synapse and more.
Key Responsibilities:
- Collaborate with the VP Customer Relations and the Director of Customer Success to support business strategy development for the n2y Customer Success team.
- Collaborate internally with the Customer Success and Enterprise data team to help identify the sources, metrics, frequency, and granularity of the data. Work with the n2y IT Enterprise data team to ensure the quality and integrity of data.
- Configure and deploy Gainsight to internal customers (including system configuration, external integrations, reports, dashboards and workflows)
- Partner with n2y’s IT Enterprise solutions, integration and data teams to ensure the successful flow of data required to serve the business.
- Analyze requirements to determine appropriate solution designs considering capabilities, limitations, and design trade-offs
- Manage mapping, documenting and implementing Customer Success processes
- Assist in determining the most significant contributors to overall customer health, and learn how to configure a customer health scorecard that reflects n2y’s customer data.
- Develop a keen understanding of n2y’s sources of risk (of churn) as well as positive trends.
- Design business rules that analyze customer data, and trigger actions for the customer success team to proactively engage with customers
- Coordinate, lead, setup, and document user acceptance tests to ensure the quality of developed solutions prior to production deployment (includes creating test plans)
- Manage user accounts, groups and security settings in Gainsight
- Make recommendations to improve efficiencies through development and adoption of best practices and standardized procedures
- Monitor system performance, data integrity, and user activity to make recommendations on continuous improvements
- In addition to Gainsight support, provide support to n2y’s Enterprise Architecture and the solutions that comprise it where needed.
Desired Skills and Qualifications:
- Bachelor’s Degree in related field preferred
- Experience with Gainsight NXT and Gainsight’s Matrix Data Architecture (MDA) Platform
- Experience with Microsoft Azure Synapse, SQL queries and data integration
- Experience with other components of n2y’s Enterprise Architecture such as Salesforce, PowerBI, Tableau, Zendesk, Sage Intacct is a plus
- Working knowledge and experience with complex business systems integration.
- Superior critical thinking and creative problem-solving skills.
- Adaptable, observant, and approachable with a strong collaborative spirit.
- Customer-centric attitude and approach encompassing all aspects of the position.
- Results-oriented with a robust drive to accomplish objectives and meet high standards.
- Excellent organizational, verbal, and written communication skills.
Job Summary
Full Time
$93k-109k (estimate)
04/24/2024
06/28/2024
n2y.com
HURON, OH
100 - 200
2019
CHRISTIN WOSTMANN
$10M - $50M
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About N2Y
Our Shared Vision: Everyone Can Learn Like you, we believe every student has a right to experience the joy of learning, to gain meaningful access to the general education curriculum and to reach their full potential. For 20 years, its been our mission at n2y to enrich the lives of students with complex learning needsand those who serve them. One TRUSTED Source Today, in nearly 60,000 classrooms across the country, n2y is changing the lives of administrators and teachers, therapists and paraprofessionals, and all the students we serveseamlessly delivering a complete, differentiated instructiona ...
l program tailored to individual classroom and student needs. Our evidence-based solution supports every member of the special education team with standards-aligned content, planning, tracking and reporting. Students data stays with them throughout their education journey, making it easy to provide continuity and ensure a trajectory to success. One CONVENIENT Platform n2ys comprehensive, cloud-based special education solution helps you manage complex tasks so you can focus on teaching and nurturing your students, ensuring that they participate in class, make meaningful progress in your program, and develop a path to independence. Delivered from one easy-to-navigate platform, our content is always up-to-date and aligned to your states extended standards. The RIGHT Total Solution for Your Students Developed by experts in the field, with input from practicing special educators at every stage, our total special education solution prepares students for the ultimate test: establishing a path to independence and success in life. Empower learning and enrich lives with our accessible academic content, supplemental newspaper, symbol communication tools, skill-based learning games, self-regulation and classroom management program and professional developmentall detailed in the pages that follow.
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The job skills required for Gainsight Administrator include Salesforce, Problem Solving, Integrity, Written Communication, Data Integrity, Salesforce CRM, etc. Having related job skills and expertise will give you an advantage when applying to be a Gainsight Administrator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Gainsight Administrator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Gainsight Administrator positions, which can be used as a reference in future career path planning. As a Gainsight Administrator, it can be promoted into senior positions as a Marketing I.S. Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Gainsight Administrator. You can explore the career advancement for a Gainsight Administrator below and select your interested title to get hiring information.
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