Job description

• Heavy Phone handling of Customer Service Team phone line
• Ensure effective, efficient, and timely customer care for orders received via email and phone; polite and courteous response is critical
• Respond to customer inquiries and troubleshoot problems as they occur, getting to the root cause of the concern efficiently
• Enter orders timely and accurately as received
• Communicate critical issues and information to team members and supervisor to ensure problem resolution.

Requirements

• Maintain a positive attitude and professional demeanor when speaking and responding to customers
• Experience in customer care or combination of education and work experience conducive to providing quality, prompt, and professional service preferred
• Strong written and verbal communication skills as well as professional telephone etiquette
• Excellent organizational, problem-solving and follow-up skills
• Proficient typing and computer skills
• Able to work effectively as a team and/or independently

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Experience:

• Transportation Industry: 1 year (Preferred)
• Customer Care: 2 years (Preferred)

Work Location: In person