Customer Account Specialist kzz
Essential Duties and Responsibilities
1. Provides accurate and timely information regarding the status of open orders to customers and staff.
2. Tracks stock and production levels to ensure customer's needs are being met in a timely fashion.
3. Prepares all assigned reports, documents, letters and correspondence accurately and on time, including open sales orders, stocking agreements, warranty work, billings, general forecasting, etc.
4. Addresses and resolves customer inquiries, problems and complaints regarding products, services, billing, applications, etc.
5. Creates and maintains customer files.
6. Enters all required information into the computerized systems to create and maintain the customer database, ensuring accuracy and timeliness.
7. Provides inside support to the outside sales representatives as needed.
8. Completes special projects tailored to enhance skillset.
9. Answers incoming customer telephone calls. Establishes and maintains positive working relationships with customers by ensuring the best possible customer satisfaction by providing expertise in the analysis of problems and development and communication of solutions.
10. Follows and complies with all safety and work rules and regulations. Maintain departmental housekeeping standards.
11. Follows and complies with all rules and regulations as required by Quality Management System.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Behavioral:
•Proactive on tasks (looking for solutions and not waiting, constantly pushing forward)
•Responsible (demonstrate that others can trust you)
•Demonstrates that he/she can be part of a solution
•Strong verbal and written communication skills
•Ability to portray difficult situations in a positive manner.
•High attention to detail
•Strong organization and time management skills
•Ability to work to deadlines
•Ability to work in a fast-paced environment
•Ability to flex and adapt with business needs
Demonstrated Competence:
•Ability to read and interpret documents such as open orders and procedure manuals.
•Ability to prepare reports and correspondence.
•Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
•Ability to apply basic concepts of algebra.
•Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.
•Typing proficiency
Education and Experience
•High school diploma and six years related experience or Bachelor's degree in business administration (or related field) and two years related experience.
•Familiar with business acumen.
•Proficient in MS Office including Excel
•ERP and Database system/portal navigation experience.
Work Environment
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•The employee is occasionally exposed to work near moving mechanical parts.
•The above statement reflects the general details necessary to describe the principal functions of the occupation and shall not be construed as a detailed description of all the work that may be inherent in the occupation.
•While performing the duties of this job, the employee is occasionally exposed to the risk of electrical shock.
•The noise level in the work environment is usually quiet.
•This is a 40-hour-per-week position with regular hours of 7:30 am-4:00pm.
•Occasional option to travel may be presented.