Key Areas of Responsibility (Answerable for the following end results)

• Coordinate, organize and expedite sort activities at customer location to ensure timely response to quality concerns. Communicate break point information back to Operating Division, as required.

• Coordinate and expedite replacement parts to customer production areas in a timely manner.

• Investigate quality and delivery concerns at the customer location. Communicate and coordinate with Operating Division containment activities required.

• Perform proactive reviews of incoming material at customer location.

• Communicate quality issues between operating shifts.

• Document all activities as required.

• Adhere to all company guidelines for Emergency Evacuation to ensure employee safety.

• Any additional responsibility deemed necessary by management.

Limits of Authority

• Advise Department Manager of those situations that may pose a significant risk to the program, product assurance, facilities, employee safety or customer satisfaction results.

• Initiate actions to prevent the occurrence of any nonconformance relating to product, process & systems.

• Identify and record any problems relating to the product, process or system.

• Initiate, recommend or provide solutions through the appropriate channels and verify implementation.

• Control further processing and delivery of nonconforming product until the deficiency is corrected.

Basic Education, Experience and Skills Required

• High school diploma or equivalent.

• Assembly plant experience an asset.

• Excellent written, mathematical, and analytical skills.

• Possess color and / or appearance testing approval for product inspection.

• Able to maintain confidentiality on products, services and processes.

Internal Training (Minimum Requirements)

• Dakkota Orientation

• Dakkota Vision and Culture

• Departmental Training

o Process 12 – Preventive, Corrective and Nonconformance Management

o Process 14 – Business Systems Management

o Process 16 – Quality and Inspection Management

o Color Testing

• Company Training

o BOS Overview

o Information Technology

o Outlook

o Trans4M Overview

o Purchase Requisitions

o Quality Mission Statement

o Expense Reporting

o Travel Management System

Health, Safety and Physical Demand Requirements

• Normal amount of sitting and standing, average mobility to move around an office and plant environment, able to conduct normal amount of work on a computer.

Risks Associated with Job Function

• None

Travel Requirements

• Less than 5% travel required

• Valid driver’s license required