Summary

The Trainer is responsible for leading a team of new hires through the Academy portion of their onboarding. No gaming experience is necessary - bring your hospitality and retail training experience!

Responsibilities

• To prepare and update the training material/sessions and take full responsibility.
• Inform the correct people, and the Head of Department, about any software or hardware issues.
• Ensure the correct skills of each game are taught to the trainees.
• Assist in the continuing development of the training and recruitment program.
• Always be acquainted with all changes in procedures and assess and report the impact of such changes on the Training program to your manager.
• Attend meetings, re-trainings and improve the quality of work whenever necessary.
• Take responsibility to finish duties in and outside of working hours.
• Be at the designated work place on time and in the appropriate work attire/uniform.
• Report any failure by a team member to meet the company standards, to follow procedures or the legal requirements.
• Ensure all procedural, legal and disciplinary procedures are followed by the trainees.
• Follow any reasonable request made by the company that meets the needs of the business.
• To liaise with recruiters and other members of the recruitment team and follow internal procedures.
• To attend and assess the trainee’s examination.
• To fill in Training Documents and reports.
• To schedule and hold Re-training sessions with existing employees in order to improve the quality of work.
• To work closely with the Uniform Specialist in regard to uniform orders.
• To cross train with Floor Operations to ensure ability to work as a Floor Supervisor based on business needs
• To perform other ad hoc duties and projects as asked by your direct manager, which are related to this position and which meet the qualifications.
• To replace team members during their vacations, sick leaves and other absences. Replacement takes place during working time, and it is not considered as additional work.

Qualification Requirements and Competences

• Microsoft office suite
• communication and presentation skills
• of all game types offered
• to work a flexible schedule, specifically on Swing and Owl shifts
• to act as a role model in professional appearance in a business environment