39 Jobs
Oscar Health is Hiring an IT Technician Near New York, NY
Job Description
Hi, we're Oscar. We're hiring an IT Technician to join our IT team.
Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.
About the roleThe IT Technician role at Oscar is an escalated IT support position for all technical needs at Oscar. In this role you will take ownership of any escalated issues from our front line IT Analysts due to onboarding, off-boarding, and day-to-day support escalations of all Oscar employees and contractors. This role requires more in depth technical troubleshooting skills and professional communication with end users for full resolution in accordance with IT's SLA agreements. You will provide second-line support to Oscar employees and contractors. You will tackle escalated technical issues and ensures compliance with SLAs. You will also focus on improving core tools on Mac, Linux, and ChromeOS to enhance user experiences.
You will report to the Manager, IT Services.
Work LocationOscar is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission.
This is a hybrid role in our New York City office (in Hudson Square). You will work part of the time in the office and part of the time remote / work-from-home. #LI-Hybrid
Pay TransparencyThe base pay for this role is: $28.85 - $37.86 per hour. You are also eligible for employee benefits and monthly vacation accrual at a rate of 10 days per year.
Responsibilities- Develop a deep understanding of Oscar's internal IT functions to provide elevated support within our defined SLAs
- Follow existing policies and procedures when assisting clients to ensure proper handling of requests, making suggestions for improvement when appropriate
- Participate in an on-call rotation to handle off-hours escalated support requests
- Create and improve our IT documentation and runbooks
- 1 years supporting large environments of Mac and Chrome OS users
- 1 years ability to patiently troubleshoot issues while helping to educate end users
- 1 years knowledge about the latest tools and methods for managing meeting environments
- 1 years experience with inventory control and provisioning laptops
- 1 years experience with IT service desk tools such as ServiceNow, Zendesk, JIRA, FreshDesk
- Apple Certified Support Professional
- Experience with Google Workplace
- Experience with JAMF
- Familiarity with HIPAA and PHI compliance requirements and best practices
- Experience with inventory control and provisioning laptops
This is an authentic Oscar Health job opportunity. Learn more about how you can safeguard yourself from recruitment fraud here.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives..
Pay Transparency:
Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.
Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements.
Reasonable Accommodation:
Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
Job Summary
Full Time
$92k-114k (estimate)
05/07/2024
05/20/2024
NEW YORK, NY
1,000 - 3,000
2012
MARIO SCHLOSSER
$200M - $500M
Insurance
Related Companies
The following is the career advancement route for IT Technician positions, which can be used as a reference in future career path planning. As an IT Technician, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Technician. You can explore the career advancement for an IT Technician below and select your interested title to get hiring information.
If you are interested in becoming an IT Technician, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an IT Technician for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on IT Technician job description and responsibilities
IT Technician uses skills like backup,troubleshooting, repair computers,software packages and handle the maintenance and repair of both software and hardware of computers.
01/24/2022: Nashville, TN
These technicians support staff by assisting them with computer-related problems and training them on new systems and software as needed.
01/21/2022: Honolulu, HI
Sometimes known as computer support specialists or help desk technicians, provide support to computer users. Must also have practical knowledge of computers and networks.
12/27/2021: Wichita Falls, TX
Must be highly familiar with the technology systems and programming codes to navigate system applications and locate the discrepancy of the system.
01/22/2022: Kansas City, MO
The main duties of a technician are to provide skilled labor on complex systems or highly technical mechanical or diagnostic testing.
03/11/2022: Gary, IN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on IT Technician jobs
As computer technology changes, technicians must constantly update their professional development.
02/25/2022: Atlanta, GA
Employers may also choose to run criminal background checks on IT technicians, particularly for those who will be performing on-site services.
02/10/2022: Anaheim, CA
Employers will accept candidates with a high school diploma can also pursue Microsoft Certified desktop support Technician ( MCDST credential.
02/14/2022: Scranton, PA
Excellent Problem-Solving and analytical skills.
12/23/2021: Provo, UT
Get professional certifications like Cisco Certified Technician Certification and Training.
12/31/2021: Las Cruces, NM
Step 3: View the best colleges and universities for IT Technician.
