Description

ImOn Communications is the LOCAL choice for cable TV, high-speed Internet, and phone service. We value the relationships we have with colleagues, customers, and members of our community and look forward to serving Eastern Iowa for many years to come. As we expand our service availability, we are looking for a Market Development Director in Dubuque, to be a part of the ImOn Difference! Our employees share a passion for building a culture of “Creating Connections One Person at a Time” and fostering a fun and rewarding work environment.

The Market Development Director translates the company vision, mission, and strategies into functional activities within the assigned work areas. Executes and improves departmental processes while looking at the broad view of company needs. Assigns developmental plans for each functional area of responsibility. Contributes to budgeting and strategic planning for company. Works with functional unit managers to ensure the completion of well-defined departmental tasks; provides effective communication to department employees; works with the management team to develop departmental and individual goals consistent with company strategic plans, policies and programs; fosters a spirit of team work, continuous process improvement, wellness, health and safety; monitors productivity, quality standards and cost objectives to ensure performance standards are being met or exceeded.

Essential duties and responsibilities include but are not limited to:

• Work Direction: Plans, coordinates, assigns, and oversees work of direct reports. Sets production goals ensuring that best safety practices are followed.
• Accountability of Employees: Performs detailed job checks to assure company standards are met. Manages employee performance and accountability.
• Employee Feedback: Completes employee performance appraisals, rewards employees, and administers conflict resolution and corrective discipline up to and including termination if needed. Coaches and conducts weekly one on one session with each employee.
• Recruiting/Retention: Interviews, hires and assists with on boarding process of new hires into functional area. Promotes and manages an efficient, professional atmosphere while maximizing profitability and retention of employees.
• Training: Trains employees on job functions, task procedures, work standards and proper safety procedures.
• Employee Development: Motivates staff, promotes continuous improvement, and establishes individual S.M.A.R.T goals in accordance with departmental/ team goals. 
• Financial: Authorizes bi-weekly payroll and time-off requests of staff. Assists in annual budgeting for the department. 
• Customer Care: Shows exemplary service to customers, corporate leadership, peer supervisors and staff. Instills a professional, customer service driven attitude among the team. Addresses complaints and efficiently resolves issues with customers and staff. 
• Communication: Conducts departmental meetings, including preparation of meeting agendas, to discuss operational issues, concerns and company wide information.
• Company Culture: Instills Company Culture within the team.

Requirements

We are looking for people with:

• Bachelor’s Degree in Business, Business Administration, Business Management or related field, or combination of education and experience combined required
• At least 5 years of experience working with or leading cross-functional teams and stakeholders in developing and executing strategies to deliver business results.
• Must have employee management experience with knowledge of applicable state and federal employee laws.
• Strong in-market local relationships with city and community leaders.
• Global mindset and ability to think across disciplines, industries, cultures and scenarios.
• Experience managing P/L and developing budgets.
• Excellent written, verbal, and organizational skills; strong public speaking capabilities.
• A conscientious team player. 
• A high level of professionalism while remaining positive and embracing change.
• Be employee and customer focused. 
• A strong sense of urgency. 
• Operational experience in telecommunications or related industry 
• Strong understanding of telecommunications products including
  • Telephone
  • PBX
  • PRI
  • Integrated Access
  • Virtual networking
  • E-LAN 
• Valid Iowa Drivers’ License