Information Technology Technical Associate - Web Services

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About UIS: Located in the state capital, the University of Illinois Springfield is one of three members of the University of Illinois system. The University serves more than 4,000 students in 44 graduate and 56 undergraduate programs. You are encouraged to visit the university web page at http://www.uis.edu.

Application deadline: 6/3/2024

Minimum Starting Salary: $29.09 per hour / 7.5 hour work day

Summary:
The IT Technical Associate reports to the Director of the Office of Web & Digital Strategy and performs intermediate-level web-related activities. This includes managing Content Management System (CMS) operations for optimal website functionality, ensuring web accessibility in compliance with WCAG guidelines, and leading web/app design projects to enhance user experience and cross-team coordination.
Duties & Responsibilities:

• Design: Creates websites and applications using UI/UX best practices, including layout, color schemes, typography, and overall design aesthetic. Additionally, this includes developing personas, wireframes, mockups, and flowcharts. Designs and creates other visual media and digital assets.

• Accessibility: Develops and modifies websites to ensure they are accessible to all users, including those with disabilities. This involves adhering to Web Content Accessibility Guidelines (WCAG) and Title II compliance.

• Coding & Development: Writes code proficiently in HTML, CSS, JavaScript, jQuery, Git, Sass/Less and other related frameworks and languages used to create dynamic and interactive web experiences.

• Analytics & Reporting: Assists with curating and generating campus reports, using tools like business intelligence software, and integrating and maintaining necessary data sources.

• Search Engine Optimization (SEO) and Content Management: Implements fundamental SEO principles to enhance the website’s visibility in search engine results, coupled with involvement in content layout. Responsibilities include strategically placing text, images, and other media to optimize both search engine rankings and the user’s experience on the website.

• Testing and Troubleshooting: Tests websites and applications across different browsers and devices for functionality and fixes any issues that arise.

• Advanced Technical Support: Provides high-level technical assistance to university staff in maintaining and troubleshooting unit websites and other applications and digital media.

• Performs other duties as assigned.

Preferred Qualifications:
Bachelor's degree with 3-4 years of experience and strong working knowledge of web design and development, HTML, CSS, Drupal
Web development experience within a large organization
Experience working in customer service capacity and in team environment

Knowledge, Skills & Abilities:
Knowledge of web accessibility guidelines.

Physical Demands:

• Standing : Frequently

• Walking : Occasionally

• Sitting : Frequently

• Lifting : Rarely

• Carrying : Rarely

• Pushing : Rarely

• Pulling : Rarely

• Climbing : Rarely

• Balancing : Rarely

• Stooping : Rarely

• Kneeling : Rarely

• Crouching : Rarely

• Crawling : Rarely

• Reaching : Rarely

• Handling : Rarely

• Grasping : Rarely

• Feeling : Rarely

• Talking : Frequently

• Hearing : Frequently

• Repetitive Motions : Frequently

• Eye/Hand/Foot Coordination : Rarely

• Taste/Smell : Rarely

• Performing Manual Tasks : Rarely

Working Conditions:

• Extreme cold : Rarely

• Extreme heat : Rarely

• Humid : Rarely

• Wet : Rarely

• Noise : Rarely

• Hazards : Rarely

• Temperature Change : Rarely

• Atmospheric Conditions : Rarely

• Vibration : Rarely

Employment Policies and other information:

Failure to accurately describe work experience, or failure to submit college transcripts may result in an applicant not being admitted to the exam.

UIS an affirmative action/equal opportunity employer with strong institutional commitment to recruitment and retention of a diverse and inclusive community. Women, minorities, veterans, and persons with disabilities are encouraged to apply. As a qualifying federal contractor, the University of Illinois System uses E-Verify to verify employment eligibility.

The University of Illinois may conduct background checks on all job candidates upon acceptance of a contingent offer of employment. Background checks will be performed in compliance with state and federal law.

UIS employees are strongly encouraged to stay up to date with the most recent COVID-19 vaccination available as a barrier to serious illness.

The University of Illinois System requires candidates selected for hire to disclose any documented finding of sexual misconduct or sexual harassment and to authorize inquiries to current or former employers regarding findings of sexual misconduct or sexual harassment. For more information, visit Policy on Consideration of Sexual Misconduct in Prior Employment.

UIS employment in this role is not covered by Social Security, and instead, is covered by the State University Retirement System.

• You will not pay Social Security taxes and your earning will not be on your Social Security Record. (Your record will, however, show your Medicare wages.
• Your pension from the State Universities Retirement System may affect the amount of your:

Applicants with disabilities are encouraged to apply and may request a reasonable accommodation under the Americans with Disabilities Act (2008) to complete the application and/or interview process. Requests may be submitted by contacting UIS HR at hremployment@uis.edu or call 217-206-6652.