3 rockford municipal employees credit union Jobs
Abbott Laboratories Employees Credit Union is Hiring a Service Center Manager Near Gurnee, IL
ESSENTIAL FUNCTIONS:
- Executes service programs that motivate Service Center to operate at or above organizational service standards and goals
- Executes sales programs that motivate Service Center to meet or exceed organizational sales expectations and goals
- Responsible for Service Center compliance with state and federal credit union regulations
- Reviews costs and volume of ITM activities, adjusting staffing and providing recommendations for other changes as appropriate.
- Reviews ITM recorded sessions to ensure consistent high levels of service.
- Monitors and orders cash for ITM machines as needed.
- Monitors downtime of ITM machines and reports issues to vendor as required.
- Ensures compliance with credit union internal controls.
- Performs monthly and quarterly coaching with staff
- Ensures service centers meet quality expectations in the areas of teller transactions, branch audits, member files, loan files, and other service center operations
- Ensures that security and loss control policies and procedures followed by service center
- Manages all office activity, including ATMs, Coin machine, TCRs teller errors, teller sales, vault controls, cash controls, check administration, and security/safety procedures and processes
- Works on Saturdays in Gurnee Service Center on rotating basis
- Other duties as may be assigned
- Education Required: High School Diploma or equivalent (GED), Nationwide Multistate Licensing System (NMLS) Certification
- Education Preferred: Bachelor's degree in Business Administration or related field
- Experience Required: Three (3) years of management experience in a financial institution or retail environment.
- Experience Preferred: Experience managing multiple locations
- Knowledge, Skills and Abilities (KSAs):
- Knowledge of credit union products, services, policies and procedures
- Ability to perform job functions independently
- Ability to work as part of a team
- Ability to verbally communicate effectively with internal and/or external members
- Ability to use computers and job-specific technology/software efficiently
- Maintains confidentiality
- Performs responsibilities with composure, quality and accuracy under stress of deadlines/requirements
- Must be able to plan and direct the work of self and others
- Ability to attract, develop and retain talent and build high performing teams
- Responsible for overseeing employees' performance, identifying development areas, addressing employee relations issues and providing direction, support, training and regular coaching.
- Responsible for communicating organizational needs and updates
- Supervises: Senior MSR, MSR, Teller, Floating Teller, Teller Supervisor, ITM MSR
Job Summary
Full Time
$70k-91k (estimate)
05/01/2024
05/14/2024
alecu.org
GURNEE, IL
25 - 50
1990
Private
THOMAS REIMHOLZ
$10M - $50M
Banking
Related Companies
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Quotes from people on Service Center Manager job description and responsibilities
Assist with daily operations of the service center, including scheduling, processing of documents, and maintaining inventory of retail and company property
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Creative thinking, to be able to come up with new ideas to improve customer service standards.
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They can schedule different training sessions for the call center staff that’ll help them bridge the skill gaps affecting current workflows.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
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Career tips from people on Service Center Manager jobs
Must monitors department issues and client complaints.
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Provide excellent customer service and maintain open lines of communication with fellow Associates.
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A customer service manager should be able to provide technical training to any call center representative.
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Able to connect with customers faster and ensures a better call center experience.
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Excellent leadership, communication, sales, and customer service skills.
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