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Position: Customer Service Team Member
Reports to: Customer Experience Manager
Job Type: Full-Time, Exempt
Hours: 8 am to 4:30 pm
About Us
Orthodent Laboratory (ODL) is a digital orthodontics and dental lab that offers doctors a full range of traditional appliances and digital solutions, providing orthodontists with a pathway to growth and clinical excellence. For more than 30 years, ODL has served orthodontists across the nation by combining exceptional quality with superior customer service. In addition, our commitment to innovation is unparalleled. We are driven by quality and guided by family.
ODL’s mission is to create an amazing product and provide it to our customers at a fair price. We have been taught to focus on the values of love and compassion for the patients our doctors care for, and we bring those same values to every team member in the lab. No one ever said work was easy, but there is nothing wrong with making it more fun. ODL is committed to hiring based on talent, values, and integrity. It’s not all about what you can do, but more importantly about who you are. Our team embodies our core values making your day-to-day a consistently pleasant experience. Whether you’re working with your hands or on a computer we will challenge you to grow in ways you may have not been able to at previous companies. Our goal is to grow people and we hope you’re one of them.
What You’ll Do
As a Customer Experience Specialist, you will play a pivotal role in shaping the impression our customers have of ODL. Your primary responsibility is to ensure that every interaction with our clientele is exceptional, fostering strong relationships and loyalty. By delivering outstanding service and resolving issues promptly, you contribute to the overall satisfaction and retention of our customer base.
Essential Duties and Responsibilities:
What We’ll Love About You:
What You’ll Love About Us
Full Time
Ambulatory Healthcare Services
$62k-81k (estimate)
04/24/2024
06/23/2024
orthodentlab.com
Buffalo, NY
<25
Ambulatory Healthcare Services
The following is the career advancement route for Customer Experience Specialist positions, which can be used as a reference in future career path planning. As a Customer Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Specialist. You can explore the career advancement for a Customer Experience Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Specialist job description and responsibilities
Provide an exceptional customer experience through all channels, providing a personalized experience whenever possible.
01/31/2022: Killeen, TX
Focus on activities that create lifetime customers – provide them a standout and consistent experience that keeps them coming back for more.
12/26/2021: Huntsville, AL
Complete prioritisation of customer support requests, providing solutions through online and over the phone support.
01/31/2022: Detroit, MI
Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.
01/12/2022: Mcallen, TX
Attend to customer enquiries, requests, and complaints by proffering value-adding solutions ; Going the extra mile to provide suitable solutions.
01/27/2022: Parkersburg, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Specialist jobs
Customer experience specialist job description get to make a difference every single time they go to work.
02/02/2022: Salisbury, NC
Portland Customer Support agents are required to conduct themselves professionally and provide exceptional service while supporting all business decisions.
12/13/2021: Wichita, KS
Exercise good service and business judgment with end goal of customer satisfaction.
01/12/2022: San Diego, CA
Team oriented, ability to work with a diverse customer base, ability to negotiate and strong sales skills.
01/18/2022: Baton Rouge, LA
Must possess excellent customer service attitude/skills.
03/02/2022: Rapid City, SD
Step 3: View the best colleges and universities for Customer Experience Specialist.