Operations Coordinator, COVID-19 response

Overview

emocha Mobile Health Inc. is on a mission to solve medication non-adherence. We’re a diverse team of designers, technologists, researchers, and public health enthusiasts committed to building high-impact, cutting edge technology that helps patients get better, faster. If you’re an empathetic and passionate individual who loves interacting directly with patients and clients, wants to help others, and cares about making an impact in the community, we’d love to hear from you.

About the role

emocha supports public health departments with their efforts to contain the spread of COVID-19 and other infectious diseases. As an Operations Coordinator , you will be responsible for the supervision, direction, training, and continuous assessment of a case investigation team unit. You will also conduct COVID-19 case interviews or further identify individuals who may have come in contact with a COVID-19- infected person and then collect further information to isolate and quarantine individuals as necessary.

This is a full-time contract position working remotely.Responsibilities 

• Establish priorities for the case investigation team unit and follow appropriate protocols for reports.• Collaborate with other case investigators and ensure the equitable assignment of priority cases and contacts for investigation.

• Monitors progress to ensure investigations are completed in a timely manner.• Delegate responsibilities, assess and adjust work assignments as necessary.• Coordinate orientation and training of case investigators (existing and new hires).• Ensure appropriate documentation of pertinent information on COVID-19 case investigation forms, data entry into data systems, and adherence to protocols for completeness, timeliness, and frequency.• Perform daily QA exercises• Reports to Project Manager on challenges encountered by other team members, suggest improvements to the process, etc.

• Call cases or contacts of newly diagnosed COVID-19 patients

• Communicate with cases and contacts in a professional and empathetic manner 

• Collect and record information on symptoms and other relevant exposures

• Follow the script to inform cases and contacts about the importance of isolation and quarantine and what to do if symptoms develop if applicable

• Complete documentation into various data systems, such as RedCap and ODRS.

• Leverages data tools to quickly and accurately update records and run reports.• Adhere to confidentiality and HIPAA guidelines

• Other related duties as assigned. 

Required Qualifications:

• One or more years of direct work experience conducting communicable disease investigation, case investigation/contact tracing.• Experience in supervising or leading personnel carrying out health education, community outreach or other public health efforts.• Strong leadership skills

• Experience in Public Health setting, medical or related field

• Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress• High attention to detail

• Prior experience entering data into the REDCap platform (Preferred) 

• Excellent organizational and communication skills 

• Ability to work well under pressure and be a self-starter

• Ability to speak, read, and write English, bilingual preferred

• Excellent oral and written communication skills

• Ability to handle sensitive personal information and maintain confidentiality 

• Bachelor's degree or equivalent license/certification in a health-science field• Current Ohio resident or familiarity with the Columbus metro area (Preferred, not required)

• Must complete the Contact Tracer Certification through The Johns Hopkins School of Medicine upon hire

Technology requirements: 

• Access to Wi-fi and cellular connectivity (Computer and zoom line to be provided)

• Bonus points: experience with CRMs, customer support software, and the healthcare industry

• Bonus points: Fluency in Spanish, Somali, Pashto, or Nepali.

Benefits:

• Competitive compensation

• Technology stipend

• An amazing and talented team of individuals excited to solve the challenges facing our healthcare system! 

About emocha:

We’re on a mission to solve medication adherence. We combine world-class science, technology, and design to empower every patient to take their medication. Our team includes passionate and talented individuals and our platform has been used by health departments, clinics, hospitals, and ministries of health across the country and the world.

We carefully hire the best talent we can find, which means actively seeking diversity of beliefs, backgrounds, education, and ways of thinking. We believe in reflecting the diversity of our customers, and their patients, in our team. We strive to build an inclusive culture where differences are celebrated and leveraged to inform better design and business decisions. emocha is proud to be an equal opportunity workplace. We are committed to equal opportunity regardless of race, color, religion, sex, gender identity, national origin, ancestry, citizenship, age, physical or mental ability, legally protected medical condition, family care status, military or veteran status, marital status, domestic partner status, sexual orientation, or any other basis protected by local, state, or federal laws.

Title VI of the Civil Rights Act of 1964 prohibits discrimination on the basis of race, color, or national origin in programs and activities receiving Federal financial assistance. Specially, Title VI provides that “no person in the United States shall, on the ground of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subject to discrimination under any program or activity receiving Federal financial assistance” (42 U.S.C. Section 2000d).

emocha Mobile Health Inc. is committed to ensuring that no person is excluded from participation in, or denied the benefits of its products and/or services on the basis of race, color, or national origin, as protected by Title VI in Federal Transit Administration (FTA) Circular 4702.1b.