PHILLIPS HOME IMPROVEMENTS

• Do you want to work for an organization that values people?
• Do you desire job growth? And a position that challenges you?
• Do you want to work on a fun team with great benefits and an award-winning reputation?
• Are you tired of being asked to blur ethical lines?
• Do you want to be paid for your team's performance?

Phillips Home Improvements, 5-time honoree of the prestigious Inc. 5000 list of America's Fast-Growing Private Companies, 25-year A BBB member, A Angie's List member, 8-year A-rated Best Pick Reports winner, Consumer's Choice Awarded 12 years running, 2022 Best Places to Work winners and 2019 and 2023 recipient of the BBB Torch Award for Ethics, is seeking a dynamic individual ready to grow our Telemarketing Representative Team.

After doing business 27 years in North Texas, we’re still growing rapidly. We are seeking an  energetic, positive, and detail-oriented Inside Sales/Call Center Lead poised to help us continue growing! If you drive results, thrive on challenge, are confident with scripting, possess great leadership and training skills,  and are able to extrapolate, interpret, communicate, and produce key metrics, we invite you to apply to join the Phillips Teamily!

Why Do We Call Ourselves the Phillips Teamily?

Watch Here

The Ideal Candidate:

• Possesses 2 yrs. Call Center Experience
• Has Led an Appointment Setting Call Center 1 yrs.
• Possesses Natural Leadership and Excellent Phone Skills
• Follows, trains, and champions a script with ease
• Extrapolates, understands, interprets, and communicates Call Center metrics with ease
• Inspects what he or she expects
• WOWs customers
• Promotes the company online
• Undertakes activities that make the phone ring, such as making calls, generating leads, etc.
• Works with a sense of urgency to serve customers, other team members, and to generally get the job done!

Seeks:

• $18 per hour, plus pay-for-performance incentives after introductory period
• 9am-6pm hours Monday-Friday and occasional Saturday work 9am-1pm; when working a Saturday, will have fewer hours during the week; hours change based on changing company needs; this position must cover hours as needed
• Challenging career with opportunities for advancement

Values:

• PEOPLE and TEAMWORK
• Pursuit of EXCELLENCE
• ACCOUNTABILITY
• FAITH

Possesses These Attributes:

• Hunger for Personal Growth
• Passion for Helping People
• Coachability
• Humility
• Confidence
• Adaptability
• Leadership

Competencies:

• Excellent manners, communication skills, and quest for clarity
• Stellar Keyboarding skills
• Ability to follow a script
• Ability to handle a fast pace
• Ability to persuade and influence others
• Ability to train 
• Ability to extrapolate, understand, interpret, and communicate Call Center metrics

Key Result Areas:

• Maintaining appointment schedules and open slots up to the minute. Preventing low percentage appointments from clogging high percentage opportunities.
• Mastering assigned scripts and working at an acceptable pace
• Maintaining Accurate database Information
• Minimizing the cancellation rate
• Maximizing lead/issue quality
• Maintaining or Surpassing a Quarterly Sit to Set Ratio
• Maximizing the AIP (All Interested Parties) Rate
• Ongoing Training and Management of Call Center staff to provide World Class Service

Benefits and Perks:

• Incentives
• Paid Vacation and Holidays
• Weekly Pay
• Work Life Balance
• Career Advancement
• Life-giving, Dynamic Work Culture

Requirements:

• High school graduate; some college preferred
• Must pass background and drug test
• Wear a uniform and exhibit professional presence every day
• Dependable transportation, attendance and punctuality!

Powered by JazzHR

BM6zXSbOVe