**Store Leader**

at Joybird San Francisco, CA Joybird is the leading maker of handcrafted, custom-built furniture for the modern home and office. Through an innovative online shopping model, Joybird is transforming the way people purchase furniture by putting the customer at the center of the design process. With hundreds of fabrics, finishes and custom dimensions to choose from, each piece of furniture is as unique as the customer creating it. Inspired by mid-century modern design, LA-based Joybird utilizes responsible sourcing and manufacturing practices and offers a 90-day home trial.

We're seeking a Full-Time Store Leader for our first showroom in San Francisco, CA.

A Store Leader at Joybird plays an integral role in laying the foundation for our retail business. You will work very closely with our Regional Manager of Retail to ensure our ongoing success in our San Francisco showroom! This role has incredible growth potential as the company grows. All aspects of the stores success will rest on your shoulders - therefore, a solid foundation of store management experience and exceptional leadership skills are crucial! You'll focus primarily on building a team of exceptional associates, executing processes and procedures that help us consistently provide amazing customer service, and ensuring that the store exceeds defined financial performance targets.

**What You'll Do:**

* Coach and mentor others and be a self starter able to identify problems and quickly implement solutions.

* Become an expert on the full Joybird catalog and provide style advice and product recommendations to suit a customers unique needs.

* Oversee the leadership and Stylist team to create programs and initiatives to make our customers experiences even better.

* Share your valuable insight with our product, marketing and technology teams regarding customer needs and feedback.

* Manage scheduling and payroll to effectively meet the needs of the business and company expectations.

* Maintain operational excellence implementing key policies, procedures, training and initiatives with your team.

* Recruit, develop and retain top talent with exceptional customer service.

* Use KPIs and reporting to create business solutions and exceed sales targets.

* Open and close the store, execute system opening and closing procedures, and handle cash where appropriate.

* Lead, uphold and embrace Joybirds mission and core values.

**Who You Are:**

* **A strategic thinker** You dont believe in following a specific path to solve every problem and are comfortable making judgment calls. You quickly understand the issue and create solutions to improve the customer and employee experience.

* **A skillful guide** You clearly walk the customer through their purchase and set expectations for delivery and your strong ability to display your expertise and exceed customer expectations means youre the one shaping customers opinions of our brand.

* **Results Driven -**You seize every opportunity to create promoters and relish exceeding any goal put before you.

* **A leadership background**- 3-5 years of retail or hospitality management experience

* **A coach and mentor**- You can motivate your team toward a common purpose through communication touchpoints, coaching and mentorship.

* **On the front lines -**You are energized by leading from the front and are able to be mobile on the sales floor for extended periods of time. You are able to lift and mobilize medium to large items up to 50lbs while using appropriate equipment and safety techniques

* **Available and adaptable -** You truly own your business and are able to work evenings, weekends and holidays

**Our Core Values:**

* **Customer-centric** You are passionate about delivering an end-to-end WOW experience for every customer.

* **Transparent** You exchange information and feedback frequently to strengthen relationships, ensure alignment, and elevate problem solving.

* **Results-driven** You aim high and go beyond tradition and standards to reach our goals.

* **Constantly evolving** You're never satisfied and are unafraid to be a better version of yourself.

**Perks:**

* Competitive salary

* Generous benefits including medical, dental, vision, Health FSA, 401(K) with an abbreviated waiting period

* Ample Paid Time Off

* Furniture discounts (for friends and family too!)

**Voluntary Self-Identification**

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As set forth in Joybirds Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

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