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Employment Category: Regular Full Time Exempt
Reports to: VP Customer Care & Operations
Position Summary
The Support Analyst is our gateway to support for our Indeavor Solution end users. This role involves triaging incoming requests, setting customer expectations in line with contractual agreements, and handling common problems.
Additionally, the Support Analyst assists with how-to guidance, feature requests, and contributes to the creation of Knowledge Base Content (KBAs). This position requires strong problem-solving skills, excellent communication abilities, and the capability to escalate issues to Level 2 support when necessary. Support Analysts must work in accordance with customer contracts and Service Level Agreements (SLAs).
The Support Analyst must be curious and logical, have excellent problem-solving skills to diagnose, evaluate and describe complex situations. Most importantly candidate must have the ability to empathize with our customers and communicate effectively both internally and externally.
Skills, Education and Experience
Other Considerations
Benefits: Health insurance, 401K, open vacation policy, dog friendly environment, exciting and fun work environment
Part Time
$73k-93k (estimate)
04/24/2024
06/23/2024
indeavor.com
Madison, WI
<25
The job skills required for Support Analyst - Part Time include Customer Service, Problem Solving, Microsoft Office, Communicates Effectively, Flexibility, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Analyst - Part Time. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Analyst - Part Time. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Analyst - Part Time positions, which can be used as a reference in future career path planning. As a Support Analyst - Part Time, it can be promoted into senior positions as a Technical Support Analyst II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Analyst - Part Time. You can explore the career advancement for a Support Analyst - Part Time below and select your interested title to get hiring information.
If you are interested in becoming a Support Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Support Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Support Analyst job description and responsibilities
They provide first and second line application support, resolving technical queries, and communicating solutions directly to customers.
04/03/2022: Minneapolis, MN
Support analysts often communicate directly with consumers.
04/07/2022: Binghamton, NY
The Support Analyst will also perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
03/20/2022: Rock Hill, SC
These support analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity.
03/17/2022: Long Beach, CA
Perform System Testing and Updates Finally, support analysts conduct periodic system tests and deploy updates to applications, servers, and hardware.
04/11/2022: Charleston, WV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Support Analyst jobs
Depending on the organization, formal titles for this job may be “service desk support analyst” or “help desk support analyst” or simply service/help desk support.
02/25/2022: New Bedford, MA
Most entry-level support analyst positions require at least a bachelor’s degree.
04/24/2022: Youngstown, OH
Use clear language without jargon.
03/28/2022: Winston Salem, NC
Gain experience and apply to higher roles.
03/29/2022: Bakersfield, CA
At least 2 years previous experience within a system support role and function.
03/25/2022: Stamford, CT
Step 3: View the best colleges and universities for Support Analyst.