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Enrollment Specialist - 1966330
Hire Heroes USA Spokane, WA
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$53k-70k (estimate)
Full Time 6 Days Ago
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Hire Heroes USA is Hiring an Enrollment Specialist - 1966330 Near Spokane, WA

We are seeking a dedicated and customer-focused individual to join a fast-paced team as a New Customer Enrollment Specialist in our high-volume call center. The New Customer Enrollment Specialist is the advocate of the customers for the Company, so empathy and compassion are paramount. The representative is responsible for the timely processing of all new patient accounts, coordinates scheduling of services for assigned sales representative, maintain customer files and the production of all delivery paperwork. Develops and maintains a strong relationship with the other departments, including Referral Management and the coordinating Territory Sales Manager.
Customer Support:
  • Handle inbound and outbound customer calls, emails, and inquiries with professionalism and courtesy.
  • Address and resolve customer concerns or issues in a timely and effective manner.
  • Adhere to all HIPAA guidelines/regulations.
Communication:
  • Communicate effectively and empathetically with customers to understand their needs.
  • Provide clear and concise information to customers on products, services, and processes.
  • Accurately load all patient information into working system, generating all necessary documentation and providing a high level of customer service to customers and ABC Territory Sales Managers.
Product Knowledge:
  • Maintain a strong working knowledge of products & services, funding sources and company policies & procedures. Develop and maintain a strong understanding of specific requirements of contracted providers.
  • Continuously update knowledge on industry trends and customer service best practices.
Quality Assurance:
  • Adhere to established quality standards and guidelines in customer interactions.
  • Participate in training sessions to enhance skills and knowledge.
Minimum Qualifications:
  • High school diploma or equivalent required.
  • Ability to pass a drug and background check.
  • Basic working knowledge of computer systems; Brightree experience a plus.
Preferred Qualifications:
  • 2 years in a call center environment.
  • Previous experience in customer service or a related field.
  • DME or Medical experience.
  • Familiarity with insurance rules and regulations.
Here's what we have to offer:
  • Variety of Medical, Dental and Vision Insurance Plans
  • 401k Plan
  • PTO and Paid Holidays
  • EAP
  • Employee Discounts
Pay Transparency Statement:
The anticipated base hourly range for this position is $18 - $22. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
  • The Company's health and welfare benefits include: medical, prescription, dental, vision, spending/savings accounts, disability, statutory leaves/disability programs, accident, life, wellbeing, and voluntary benefit programs.
  • The Company's 401(k) Retirement Savings Plan includes: auto-enrollment, vesting and eligible participants "safe harbor" matching contributions.
  • The Company's paid time off benefits include: 8 paid holidays and paid vacation based on length of service and exempt/non-exempt status.

Job Summary

JOB TYPE

Full Time

SALARY

$53k-70k (estimate)

POST DATE

05/06/2024

EXPIRATION DATE

05/19/2024

WEBSITE

hireheroesusa.org

HEADQUARTERS

Alpharetta, GA

SIZE

200 - 500

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If you are interested in becoming an Enrollment Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become an Enrollment Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Enrollment Specialist job description and responsibilities

Some enrollment specialists focus on adult education or career counseling, thereby helping students enter the job market.

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At smaller schools, the enrollment specialist might also be responsible for ensuring that all tuition and fees are paid prior to enrollment.

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Enrollment specialists may also be tasked with helping current students stay on track by providing guidance about academic programs or career services.

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Enrollment specialists can capitalize on this trend by developing strong relationships with potential students.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Enrollment Specialist jobs

While hospitals, schools and government programs are some of the most likely places an enrollment specialist might work, many types of businesses hire such specialists.

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Sometimes employers post jobs with Enrollment Specialist skills but a different job title.

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As more and more students opt to take classes online, enrollment specialists will need to learn how to market their schools to this audience.

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Step 3: View the best colleges and universities for Enrollment Specialist.

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