About PDG

Performance Development Group (PDG) is an award-winning, global leader helping Life Sciences companies improve business results through improving sales performance. Recognized as a premier company in our field, we provide collaborative advisory services and innovative sales performance solutions that help our clients exceed their business goals.

Here at PDG, we complement our learning and creative teams with professional consultants who help us scale effortlessly, optimize creativity, and deliver award-winning learning programs. Our network of consultants loves to work with us and here are some of the reasons why they find a relationship with PDG to be so valuable to them:

• Variety is the spice of life: PDG's wide variety of learning projects allows you to be a part of the design and development of award-winning programs that help to move the needle on employee performance while enhancing your experience and skills
• Focus on what you do so well: We have a superstar team of salespeople who work with some of the most exciting companies in the world. We handle all the business development, scoping, and proposal writing so you can focus on doing what you enjoy doing the most.
• The devil is in the details: We contract with the clients and handle all the logistics, absorbing the risk so you don't have to worry about a thing. We also provide a wide array of tools and templates to make gigs easier for you while you work with us. Our team will make sure that you are set up for success with our thorough onboarding program and consultant toolkit.
• We show you the money!!: PDG pays a generous hourly rate, and your invoices are paid on time regardless of when our clients pay us.
• We are just nice: When we ask our professional consultants what they like best about working with PDG, we always hear that our team is super friendly, and we treat our consultants like part of the family which they don't find in their other clients.

PDG is looking for 1099 Performance Technology Support Coordinators to join our talent network in support of PDG's ongoing needs. The work to be performed will be on a project basis and will be paid on a 1099. This job posting is to attract pipeline candidates only and not for a specific need.

The interview process for this role includes the following steps:

• Resume review
• Talent Acquisition screening
• Review of professional portfolio or work samples
• Hiring Manager interview

Position Summary

The Performance Technology Support Coordinator provides administration, coordination, and measurement support to PDG clients and account and client services teams.

Responsibilities

The Performance Technology Support Coordinator will provide support in the following areas:

Performance Technology Support:

Assist with tasks leveraging PDG tech platforms to optimize work for the account team on a given account including:

• Creating performance matrices and assisting with data collection through tools like Smartsheet, as supported by the Performance Technology Lead.
• Providing support to clients on logging in, accessing content and other needs.

Coordination:

Coordination of various aspects of LMS usage to ensure smooth operations.

• Scheduling and tracking deployments, coordinating with engagement managers, creating and maintaining user groups and filters.

Measurement:

Reporting on the impact and effectiveness of PDG programs at the account level.

Generating ad-hoc and regular reports for internal and client reviews based on the strategy determined by the PTS Lead and Solution Architect

Administration:

Administration tasks focus on the day-to-day operations and maintenance of the LMS.

• Performing quality control checks on deployed content, troubleshooting end-user issues, programming and scheduling content, organizing content libraries, and making quick content alterations and edits

Requirements

The Performance Technology Specialist will have the following qualifications and skills:

• 3 years of experience in LMS or Learning Experience Platform Administration
• Experience with project management
• Excellent verbal and written communication skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.