2 Jobs
koncert is Hiring a Customer Support Associate (Tier 2) Near Salem, NH
**Customer Support Associate (Tier 2)**
Koncert is looking for a Tier 2 Customer Support Associate to take responsibility for customer training and technical support activities.
**Job Description**
Excellent opportunity for an energetic individual to join a growing technology company as part of our Customer Support Team. The ideal candidate should be a self-starter who is motivated, customer-focused, and tech savvy. You will provide training and technical support to new and existing customers of Koncert products. You must possess excellent organizational, time management, and follow-up skills and have the ability to work both independently and within a team environment.
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**Primary Responsibilities**
* Deliver superior customer service Product Support client onboarding and product training
* Deliver support services (phone and email) to meet Koncerts commitments to customers
* Provide level one troubleshooting.Accurately assesses the customers product issue or problem.
Ask the user well thought out or detailed questions and carefully
listen to the users response to fully comprehend the need, product issue, and the best avenue for resolution to the problem.
* Answer general application questions.
Identify and resolve application and service issues and any other questions that may arise.
* Product Testing Support new feature releases in using the product as an end user
* Team coordination collaborate with Sales and Product development teams.
**Requirements**
A strong capacity and desire to develop customer service and communication skills. The candidate will be expected to understand a customers need, put themselves in the customers shoes, and guide the customers expectations. We also ask our support representatives to be the voice of the customer back to the company.
* Excellent troubleshooting skills
* Excellent customer service skills
* Experience training on an IT related program.
* Knowledge of different Operating Systems and Web Browsers.
* Strong written and verbal communication skills (English)
* Outstanding analytical and time management skills
* Detail oriented Bachelors degree (or equivalent work experience)
* 5 years of customer service and/or technical support experience. (Preferred)
Job Summary
Full Time
$50k-68k (estimate)
05/04/2024
05/19/2024
koncert.com
SALEM, NH
100 - 200
2004
Private
LATHA SOUNDAR
$10M - $50M
Software & Cloud Computing
Related Companies
About koncert
Koncert is a New Hampshire-based AI-driven B2B sales engagement platform that provides multi-channel communication, lead generation and related solutions for businesses.
The following is the career advancement route for Customer Support Associate (Tier 2) positions, which can be used as a reference in future career path planning. As a Customer Support Associate (Tier 2), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate (Tier 2). You can explore the career advancement for a Customer Support Associate (Tier 2) below and select your interested title to get hiring information.
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Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
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Route and direct customer requests to appropriate personnel.
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Support agents can find out which tickets need their attention the most by creating customized ticket views.
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Develop professional relationships with ongoing customers through excellent customer service.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
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Listen attentively and actively.
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Attending training sessions to grow knowledge of products and to develop customer service skills.
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