Job Summary

This position is responsible for performing intermediate clerical and secretarial tasks in support of various divisions and individuals within the City of Rockville Police Department with moderate consequences. The work requires a reactive approach supplying and seeking information on specialized matters related to the division/department. The incumbent's work is directed following prescribed or well established procedures. Work involving the departure from an established routine is given closer supervision. The daily actions of the incumbent have direct impact on service delivery to the Rockville citizens.

Essential Job Functions

• Serves as information source providing answers about division/department or City services to citizens by telephone and in person.
• Performs necessary secretarial duties including typing and filing, which utilize word processing and data processing equipment.
• Types and compiles a variety of correspondence, reports, forms, etc. from notes, written and verbal instructions, and written procedures using word and data processing systems.
• Performs filing duties including file information searches.
• Prepares outgoing correspondence for mailing and distribution, including making all necessary copies.
• Gathers source materials for the preparation of reports, articles, memoranda, and other purposes.
• Prepares various specialty reports.
• Answers telephone calls, arranges appointments, and answers inquiries.
• Takes and makes reservations for facilities and notifies the appropriate authorities.
• Notifies appropriate authorities of malfunctioning equipment.
• Sorts and distributes incoming mail.
• Prepares information packets.
• Ensures confidentiality of records and correspondence.
• Performs all tasks in a safe manner.
• Provides office support as necessary.
• Performs other duties as required.

Qualifications

Education and Experience:
High school degree or an equivalent combination of education and experience.

Knowledge, Skills, and Abilities

• Knowledge of secretarial/clerical skills and basic office procedures.
• Knowledge of vocabulary, writing, spelling, and communication skills.
• Knowledge of departmental programs, services, and procedures.
• May require skill in secretarial duties, including telephone, word processing and data processing equipment.
• Ability to follow both written and verbal instructions.
• Ability to deal with the public and other employees courteously and tactfully and to convey concise and accurate explanations of policies, procedures, and requirements.
• Ability to carry out continuing assignments requiring organizational skills and to prioritize multiple competing assignments.
• Ability to establish and maintain effective working relationships with other employees, department heads, and the general public.
• Ability to manage multiple incoming phone lines.