Description

Tröegs Brewing Company is a family-owned company with a perpetual curiosity for making great beer and sharing our experience with others. We look for employees who share our uncompromising vision. We value highly-skilled people who can get along with others and maintain a positive working environment. We are seeking an outgoing individual who is passionate about beer and food and excited to assist in managing our daily Tasting Room operations. Explore. Discover. Share. 

Job Description:

You are a jack-of-all-trades who can embrace the energy of our busy Tasting Room, lead a diverse bunch of coworkers and help create an unforgettably awesome experience for our guests. Your priority is helping each member of our team put their best foot forward and share the #troegsway with the hundreds of people who come through our doors every day. Our supervisors are clear-headed enough to see the big picture and deft enough to know when to jump in and pour a beer or three. Up to 25 co-workers per shift will report you, so you will be part coach, part pinch-hitter and all-business (with a smile, of course). You’ll learn a lot about beer, including draft-system operation, ingredients, styles and tasting, with the opportunity to earn Level 1 Cicerone Certification. And before each shift, you’ll give the crew a pep talk and share the goodness of what we’re doing here at Tröegs. If you’re can-do and can’t stop moving, we want you on our side.

Requirements

Managerial Duties and Responsibilities:

• Leads shift meetings to review Hotsheet training and operations information with front of house coworkers. 
• Manages and directs shift coworkers to achieve consistent, exceptional guest service.
• Ensures that standards and guidelines are upheld in all areas of safety, quality and efficiency.
• Performs shift settlement tasks to ensure safe handling of all cash and receipts processing.
• Oversees completion of shift assignments and allocates additional running assignments to maintain room cleanliness and professional appearance at all times. 
• Makes labor recommendations and schedule drafts based upon coworker performance and volume patterns. 
• Oversees and reports on training progress and recommended improvements. Oversees improvement plans.
• Executes daily assignments based upon shift responsibilities and additional duties as assigned.

Daily Duties, Functions, Responsibilities:

· Customer Service:

o Ensure that all guests are welcome and given prompt courteous service at all times.

o Manage customer traffic and seating and give constant direction and support to coworkers during volume hours.

o Fill in where needed to ensure guest service standards and efficient operations.

o Promptly respond to customer inquiries and complaints.

· Quality Assurance: 

o Ensure that all beverage products are consistently prepared and served according to the brewery’s serving standards.

o Ensures proper inventory rotation (first-in, first-out) for optimum freshness and food safety. 

o Achieve company objectives in sales, service, quality and appearance, sanitation and cleanliness of facility.

o Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following basic maintenance programs. Report all maintenance issues to Tasting Room General Manager in a timely manner.

o Maintain a clean and organized work space at all times. 

o Ensures that the Tasting Room is well-stocked and well organized at all times.

o Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with policies and procedures. Report all discrepancies to Executive Chef/Food and Beverage Director. 

· Management and Staffing:

o Execute training of employees while creating a positive, productive working environment. Identify new training needs and continually strive to develop your staff in all areas of service and professional development.

o Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.

o Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures.

o Performs labor cuts during assigned shifts as dictated by customer volume and/or as a means of disciplinary action.

· Additional Duties, Functions and Responsibilities:

o Prepare all required forms, orders, and reports on time and in an organized fashion.

o Assists with other projects as assigned.

Essential Skills and Experience:

• Minimum of 1 year supervisory experience preferred, but not required.
• Experience working as a server or bartender in a relevant and comparable high volume, food and beverage setting
• Positive attitude in everyday situations and in the face of challenges
• Exceptional communication skills including an ability to relate to a variety of personalities and diverse groups of people including effective coordination with other departments.
• Ability to empathize and deescalate conflict effectively
• Team-focused: acting on what is best for the team
• Able to respond quickly to changes and anticipates needs of others, nimble and adaptable.
• Possesses a great sense of organization and methodology, high efficiency and attention to detail
• Strong work ethic and high energy
• Passion for food and beer and a sense of curiosity to learn
• Must possess strong leadership qualities and demonstrated ability to motivate coworkers. Inspires the team.
• Able to make quick and difficult decisions, take decisive action, speak up when there is an issue effecting our mission
• Determined to preserve standards, willing to go the extra mile to uphold these standards
• Must remain knowledgeable in hiring practices and standards, training curriculum and instruction methods and must hold all team members accountable in a manner which does not conflict with Troegs company culture or brand

Physical Requirements:

• Ability to work in a standing position for extended periods of time – up to 8 hours
• Ability to stand, bend, stoop, reach, and walk constantly for long periods of time – up to 8 hours
• Ability to work outside in any weather circumstance to include extreme heat, extreme cold, rain, snow, sleet, etc.
• Ability to safely navigate the Parking Lot, Tasting Room and Snack Bar areas including crowded spaces, wet/slippery floors, wet/slippery/icy/uneven outdoor ground surfaces, hot or sharp kitchen equipment and tools, and/or stairs
• Ability to lift, carry and maneuver cases of beer weighing up to 35 lbs.
• Ability to lift, carry and maneuver full ½ barrel kegs weighing up to 200 lbs. with the assistance of another co-worker

Work Schedule:

· 40-45 hours per week based on volume

· Must be able to work evenings, weekends and some holidays. 

Work Environment:

Tröegs Brewing Company is a climate –controlled brewing and packaging facility. The following is a representative list of what a co-worker might encounter during a typical work day:

· Hot water,

· Steam,

· Pressurized vessels, and

· Loud working areas.

Co-workers regularly handle hazardous materials and regularly come in contact with broken glass and wet floors while working in close proximity to moving mechanical parts.