Job Title: Medical Assistant Surgery Coordinator

Location: Austin, TX

Job Type: Full-Time

Work Arrangement: Remote

Company Overview: At Soluta-Boon-Chapman, Prime Dx a dynamic and innovative software and TPA organization, we are dedicated to delivering cutting-edge solutions to our clients. As we continue to expand and evolve, we recognize the critical role of human resources in driving our success. To strengthen our capabilities and ensure alignment with our strategic goals, we are seeking a highly skilled and experienced Medical Assistant Surgery Coordinator to join our team.

Position Overview: As the Remote Medical Assistant Surgery Coordinator, you will play a pivotal role in facilitating the coordination and management of surgical procedures for patients in a remote capacity. This essential position involves orchestrating the scheduling process, ensuring seamless communication between patients, healthcare providers, and administrative staff, and optimizing the overall patient experience. Reporting directly to the Care Navigation Supervisor, you will be responsible for guiding patients through the preoperative journey. This role offers a unique opportunity to leverage your healthcare expertise and organizational skills to support patients and enhance the efficiency of surgical operations, all while working remotely.

Benefits:

• Competitive salary
• Full benefits package includes healthcare, dental, vision, 401(K), paid STD & life insurance and more.
• Paid holidays & competitive PTO that increases with tenure.
• Professional development opportunities
• Casual everyday dress
• Access to an on-staff Medical Director for employees and their families

Direct Support and Communication:

• Support a team of Care Navigation Nurses.
• Assist patients with inquiries about their Care Navigation benefits.
• Manage inbound and outbound calls to patients regarding potential medical procedures.
• Respond promptly to patient and provider inquiries.

Documentation and Coordination:

• Obtain accurate and up-to-date electronic medical records for patients.
• Maintain organized and appropriate documentation on patient profiles based on engagement.
• Coordinate travel arrangements for scheduled procedures.
• Order and manage gift baskets for patients, including welcome and get-well baskets.
• Maintain invoices and expenses related to patient care.

Customer Service and Communication:

• Communicate with patient Human Resources.
• Direct and transfer appropriate calls to Boon-Chapman Customer Service and Claim Department for benefits, claims, and eligibility inquiries.
• Ensure compliance with patient confidentiality regulations, such as HIPAA, and maintain the security and confidentiality of medical records.

Education and Experience:

• Completion of an accredited Medical Assistant program.
• Proven experience in a healthcare setting, preferably in a surgical or procedural coordination role.
• Call center experience.

Technical Skills:

• Proficiency in using electronic medical record (EMR) systems.
• Familiarity with telehealth platforms and remote communication technologies is advantageous.
• Proficiency with all standard office equipment, including Microsoft Word and Outlook.
• Knowledge of medical terminology, ICD10 and CPT codes, surgical procedures, and patient care protocols.

Communication Skills:

• Excellent communication skills, both verbal and written, with a compassionate and patient-centric approach.
• Bilingual in Spanish.

Organizational and Time Management Skills:

• Strong organizational skills and attention to detail, with the ability to multitask and prioritize tasks effectively.
• Ability to plan, coordinate, prioritize, and manage a large volume of telephone calls daily.

Independence and Collaboration:

• Ability to work independently in a remote setting while maintaining collaboration with a distributed team.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice

Work Environment / Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.

Soluta-Boon-Chapman, Prime Dx is an equal opportunity employer committed to diversity and inclusion. We encourage qualified individuals from all backgrounds to apply.

DISCLAIMER

The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate.