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Job Summary:
The Member Care Supervisor is responsible for leading and directing the Member Care Associates Team.
Motivating and educating staff to deliver on departmental member satisfaction results and performance goals.
This position will develop strategies and processes for interacting with members to improve their experience.
Participating in the development and enhancement of general processes and/or coaching procedures that will support company goals.
The Member Care Supervisor is responsible for the day-to-day phone and online operations within member service, and membership growth. With a goal to increase overall performance, productivity, and profitability and, is responsible for building upon sustainable member relationships with successful delivery of a great member experience and monitors and measures member satisfaction.
Major Responsibilities:
Job Requirement and Qualifications:
Schedule:
Flexibility to work shifts between 8am-6pm, Monday- Friday and a shift of 9am-4pm on alternating Saturdays.
What’s in it for you?
As an employee of Firstmark Credit Union, you will join a team of talented professionals who are passionate about teamwork, outstanding service, committed to our community and who embrace the opportunity to take charge of their careers. Check out some of our benefits!
Full Time & Part Time Employee Benefits
401(k)—with matching incentives up to 6%
Medical, Dental, and Vision Insurance
Competitive Pay
Employee Assistance Program
Education Assistance
Career Development
Paid & Unpaid Volunteer Opportunities
Generous Paid Leave
Fitness Membership Discounts
AND MORE!
Full Time
Banking
$56k-70k (estimate)
04/29/2024
06/27/2024
firstmarkcu.org
SAN ANTONIO, TX
200 - 500
1932
$10M - $50M
Banking
In 1932, during the Great Depression, ten teachers agreed to establish a credit union to serve educators. San Antonio Teachers Credit Union (SATCU), the first state-chartered credit union in San Antonio, was born and proudly served members under that name for 70 years. In 2002, SATCU became Firstmark Credit Union when membership qualifications were expanded to help more people in our community. Although our name changed, we continue to be deeply rooted in the education community. Today, we are committed more than ever to the success of our educators and those who support them. We are proud to ...
be a credit union founded by educators for educators! Firstmark Credit Union is a member-owned, locally controlled not-for-profit financial cooperative. Firstmark has over $1 Billion in assets and more than 97,000 members. Federally Insured by the NCUA. Equal Housing Lender.
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