The Regional Center Administrator is responsible for leading the daily operations and administrative functions of the clinic. The Regional Center Administrator provides leadership and direction to ensure Northwest Health Services clinics provide high-quality patient centered care while supporting operational efficiency in a cost-efficient structure.

The Regional Center Administrator will manage clinic resources and staff, maintain compliance with applicable policies, procedures and regulations, and establish quality improvement measures to support the delivery of high-quality patient care. The Regional Center Administrator will support Northwest Health Services leadership by facilitating communication, coordination and collaboration in the pursuit of high-quality care and be a resource to the clinic by utilizing their expertise.

Role & Responsibilities:

• Lead the day-to-day operation of the medical, behavioral health, dental clinics and pharmacy.
• Provide clinic leadership to improve patient, provider and employee satisfaction.
• Identify opportunities to improve quality, increase safety and efficiency.
• Assure compliance with applicable local, state and federal regulatory standards.
• Initiate the development and revision of policies, in accordance with Chief of Staff.
• Directs and evaluates clinic staffing and scheduling to ensure service excellence and quality patient care.
• Provide direct supervision of clinics Patient Access Assistants and coordinate with other clinic employees supervisors, as needed.
• Provide on-going feedback to NWHS employees to ensure effectiveness in role.
• Prepare and analyze clinic operational reports to identify variances and monitor performance.
• Prepare documentation and provide support in the acquisition of equipment and supplies.
• Fosters the goals of teambuilding with clinic staff to assist providers with building a successful clinic.
• Functions as a cross-departmental liaison to support collaboration and organizational consistency.
• Maintains a system of confidentiality according to all NWHS policies and procedures.
• Routinely interacts with patients to maintain awareness of satisfaction needs of services provided.
• Utilizes policies and good judgement to support sound decision-making.
• Identifies problems and develops plan for resolution. Consults with provider and other members of NWHS leadership, when appropriate.
• Develops and monitors standards to comply with clinic operational safety, infection control and environmental aesthetics.
• Enforces OSHA and Infection Control Standards for clinic.
• Conducts clinic specific orientation for all new staff to ensure professional competency.
• Train clinic new hires on EHR system.

Education & Experience:

• Bachelors degree in healthcare administration, business, or a related field, or an equivalent amount of experience. Masters degree in healthcare administration, business or a related field, is preferred.
• Three (3) years of healthcare operations management/supervisory experience. Masters level education may be considered in lieu of total experience. Four (4) years of progressive relevant leadership/management experience is preferred. Previous clinic management experience is preferred.

Required Knowledge, Skills, and Abilities:

• Intermediate knowledge of EHR systems, and ability to train other staff.
• Excellent problem-solving, interpersonal communication, and conflict resolution skills.
• Ability to utilize analytical decision-making to assess and resolve problems and issues.
• Ability to directly address and manage conflict.
• Ability to utilize emotional intelligence to evaluate situations using multiple lens to resolve problems.
• Ability to build relationships and supervise staff.