5 Jobs
NetRush is Hiring a Customer Experience Associate Near Vancouver, WA
**Customer Experience Associate**
**Department:** Customer Experience **Location:** Vancouver, WA
**Summary:**
The Customer Experience Specialist position is a position within the Customer Experience team and reports to the Customer Experience Lead. This position will focus on Customer Experience across the marketplaces that Netrush services in its various partnership formats.
**Customer Experience:**
You will work within the Customer Experience team by receiving all incoming customer service phone calls and assist the customer with any problems, issues or questions they may have. You will also work alongside the other Customer Experience team members with all customer communication touchpoints and be responsible for a specific set of brands and internal customers with those touchpoints. This position will also participate and manage other projects as assigned by the Customer Experience Manager.
**Responsibilities:**
* Manage all CX related calls and assist customers with solutions
* Support CX team with any overflow of tasks
* Work with CX team to manage customer communication touchpoints
* Support CX Lead with needed projects and tasks
* Participate in CX team meetings and projects
* Set up conference rooms for incoming guests for in person events (ad hoc and Covid compliant)
* Break down conference rooms after any in person events
* Manage weekend email inbox and seller feedback on a rotating basis with other CX team personnel
* Participate in product training and education opportunities
**Basic Qualifications**
* Associate's Degree or equivalent experience
* 1 years Customer Service Experience with premium products or services
* Excellent written and verbal communication skills
* Ability to multitask and move from task to task with ease
* Strong problem-solving skills
* Proficient in Microsoft Office Suite
* Strong telephone skills
* Warm and welcoming attitude even when busy or under stress
* Proficient with Google Suite
* Familiarity with the Amazon marketplace and Amazon Seller Central preferred
* Experience with Asana or similar project management software preferred
**Schedule:**
* Monday Friday, flexible hours (40 hours per week)
* Occasional weekend support needed within the 40 hour timeframe
**Compensation and Benefits:**
* Competitive pay plus bonus structure
* Health, dental, vision, and life insurance benefits
* Unlimited PTO and paid holidays
* Dependent care FSA
* Access to full suite of mental health wellness tools for you and your family
* 401(k) Retirement plan
* Udemy for Business subscription
* Access to employee store
* Open and collaborative work environment
* Partial remote work option
***Applicants must successfully pass a background check prior to first day of employment***
Job Summary
Full Time
$62k-81k (estimate)
04/30/2024
05/19/2024
netrush.com
VANCOUVER, WA
100 - 200
2006
CARLOS SILES
<$5M
Business Services
Related Companies
About NetRush
Everything your brand needs to maximize its potential on Amazon and other emerging marketplaces. We combine supply chain capabilities with creative services, giving our brands control of their message and access to their customers. OUR BELIEF We believe in partnership. Being an ally. A resource of insight and firepower. Giving brands all the creative, operational, sales, and customer support they need. WHAT WE DO FOR BRANDS MARKETING SERVICES: strategic planning, campaign management, reporting. CREATIVE SERVICES: product catalog, photo/video, consumer content, campaign support. OPERATIONS: ...
forecasting, purchasing, inventory management, logistics. BRAND MANAGEMENT: brand control, platform health, data reporting, customer service. OUR PEOPLE The many hands that make this happen are spread across four sites: our headquarters in Washington, our processing facility in Kentucky, and our two international locations in Canada and Germany. We get creative, turn everyday tasks into magic, and are always striving for more.
More
Show Less
The following is the career advancement route for Customer Experience Associate positions, which can be used as a reference in future career path planning. As a Customer Experience Associate, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Associate. You can explore the career advancement for a Customer Experience Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Associate job description and responsibilities
Customer Experience Associates perform a variety of support tasks to offer exceptional service to customers.
04/05/2022: Columbia, SC
Customer experience associate may also create and track metrics to quantify the customer experience.
03/30/2022: Fayetteville, NC
Customer service representatives typically use a telephone, computer, and other office equipment.
02/22/2022: Long Beach, CA
As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience.
04/01/2022: Anchorage, AK
Responding to questions with positive language can greatly affect how the customer hears the response.
04/01/2022: Lorain, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Associate jobs
Customer experience associates are typically entry-level positions which needs strong writing and reading comprehension skills.
02/04/2022: Buffalo, NY
Customer experience associate have a proven track record for building excellent customer experiences.
01/30/2022: Springfield, OH
Customer experience associates at these companies should be data-driven and focused on building relationships.
04/10/2022: Bismarck, ND
A great customer experience representative knows how to relate to anybody, but they’re especially good with frustrated people.
03/18/2022: Reno, NV
The best Customer Experience Associate have a deep knowledge of how their companies’ products work.
02/03/2022: Lawton, OK
Step 3: View the best colleges and universities for Customer Experience Associate.
