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Primary Relationships
Supervisory Responsibilities
Systems Engineers are expected to mentor younger / less experienced technicians.
Job Summary
The Systems Engineer has the ability to design a network system and maintenance plan for that system, and has heavy expertise in Microsoft server technologies, such as Exchange, SQL, and other core server products. The Systems Engineer position exhibits a high level of technical knowledge that can be applied to customer’s technical issues and problems. This position is responsible for a higher level of support of client networks and infrastructure. The Systems Engineer and will assist other technical staff members in resolving issues or developing technical solutions for company’s customers and to effectively research and design technical solutions for customer opportunities. The Systems Engineer will be expected to maintain Turnkey’s positive reputation with existing clients through exceptional service delivery. You will also provide onsite and remote desktop support to our clients who have critical response time requirements for their business technology systems. You will work independently to answer service desk calls, urgently analyze technical issue(s), troubleshoot over the phone and via remote log-in, and escalate problems to Level 4 support when appropriate. You will multi-task to support a variety of network and end-user environments with executives, business owners, managers and end users. You must demonstrate superior communication skills to respond to diverse clients with urgent needs while recognizing they are looking for solutions, not technical explanations. You will also perform service and preventative maintenance activities on products, and assists in installations and deliveries. Other projects may be assigned.
Expectations
Prospective Time Allocation
Duties and Responsibilities:
Technical
General
Professional Development
Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Resolve team conflict before it escalates; Place the team's success above own interests.
Communicate with customers as promised; Use diagnostic tools efficiently and effectively; identify, test and implement logical solutions; Follow Turnkey’s documented troubleshooting procedures and improve documentation, procedures, and checklists as new knowledge is gained.
Skills & Qualifications
It is impossible to list all the skills and qualifications that an individual will need to efficiently perform in this position, but we have listed general skills and qualifications that individuals should have or should be striving to achieve in order to be qualified for this position.
Physical Demands
While performing the duties of this job, an individual is regularly required to talk and hear. The person must occasionally lift and/or move up to 50 pounds. The individual is frequently required to stand, walk, sit, and use hands and fingers to handle or feel, and reach with hands and arms. The person must have good close and distance vision, be able to distinguish color and focus easily. The person may be required to climb up and down tall ladders, several flights of stairs and use elevators. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.
Work Environment
The noise level in the work environment is usually moderate. Local travel is required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Certification Requirements
Sophos Certified Engineer (coursework provided)
Kaseya Certified (coursework provided)
Microsoft MCP
Microsoft MCDST
Microsoft MCIPT Server 2012
Intent & Functions of Job Descriptions
Job descriptions assist our company in making certain our hiring process is fairly administered and qualified employees are selected. We view job descriptions as essential to our performance appraisal system and related promotion, transfer, layoff, and termination decisions. Well-written and maintained job descriptions are also an integral part of our compensation system.
All job descriptions are reviewed to ensure only essential functions and basic duties have been included. Requirements, skills, and abilities included have been determined to be the minimal standards necessary to successfully perform the job whereas peripheral activities that are only incidentally related to the job have been excluded.
In no instance should the requirement, skills, and abilities be interpreted as all-inclusive.
Supervisors may assign additional appropriate activities and requirements. It is possible requirements may be modified to reasonably accommodate disabled individuals in accordance with the Americans with Disabilities Act. At no time will accommodations be purposefully made which may pose serious health or safety risks to the employee or others, or which impose undue hardships on our company.
Job descriptions are not intended as and do not create employment contracts. Our company is an at-will employer. At any time, employees can be terminated for any reason not prohibited by law.
Full Time
Retail
$92k-111k (estimate)
12/13/2023
05/30/2024
beefspotter.com
Amarillo, TX
<25
Retail
The job skills required for Systems Engineer include Troubleshooting, Computer Science, Problem Solving, Cisco, Communication Skills, Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Systems Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Systems Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Systems Engineer positions, which can be used as a reference in future career path planning. As a Systems Engineer, it can be promoted into senior positions as a Systems Architect that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Systems Engineer. You can explore the career advancement for a Systems Engineer below and select your interested title to get hiring information.